Ratings based on 5 Verified Reviews

3.2 out of 5
100% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Ghost Hotels

Posted 17 Jan 2021 on Hotels
I arrived at Ilanga Estate at about 4pm after driving over 650 kms from Durban . I was turned away at the gate and told the hotel is closed . I insisted on going in and going to the bathroom , the security lady wasn’t too happy about that , the entire place was empty , doors locked , nor one car or a single other person. It was traumatic. I specifically checked into a hotel for room service after heavy days driving and to relax ready for the next leg of my journey . After going to and fro because I was insistent, I had confirmation and full payment was taken. I was given a room at their other hotel The President Naval. They upgraded the room but at 7 Pm I wanted to order dinner and was told their is no one in the hotel . I went out again and couldn’t find a place open , this was 7.30. I am not familiar with Bloemfontein. They could not offer me a single slice of toast . I was promised a great breakfast , I ordered and was happy to have it on my room because I was told I was the only person in the hotel . The breakfast was so disappointing, I ordered soft poached eggs, bacon and half a tomato otie grilled and 2 slices of toast and a pot of strong tea with freSh milk . I received hard rubber looking eggs, Chakalaka, baked beans , bacon . 2 slices very of toast with one serving of butter and jam . A pot of water and one teabag . Possibly my worst hotel experience ever !
Comment from Hotel Management
20 Jan 2021 by Management., Hotel Management
Thank you very much for your review and feedback at our hotel,your feedback is very important to us, we will have a look into this and ensure all areas are looked into and addressed, we look foward to welcoming you back soon. Kind Regards Ilanga Estate. Management
2 out of 5
by A verified traveler

Posted 9 Dec 2019
Nothing much to luck. Gate at front coming off rails, paving in poor condition, no Aircon remote, no towels (had to ask), rooms clean but bathroom fitting broken. Geberal state of disrepair and lack of QA concerns me in a place charg
Comment from Hotel Management
9 Dec 2019 by Werner, Hotel Management
Good day, Thank you very much for your review. Ilanga Estate is grateful for all reviews, whether good or bad, as this highlights areas of improvement or items to be permanently implemented. We sincerely apologize for dropping the ball on this one. Ilanga Estate is in the process of revamping and renewing. A new paved road is planned, with the first brick work already delivered. Please accept our sincere apologies.
4 out of 5
by A verified traveler

Posted 15 Nov 2019 on Hotels
Comment from Hotel Management
18 Nov 2019 by Werner, Hotel Management
Good Morning Johannes. Thank you very much for taking the time to review Ilanga Estate. We appreciate feed back, good or bad as this highlights areas of improvement or procedures which are to be permanently implemented. Hope to see you soon. Werner
5 out of 5
by A verified traveler

Posted 15 Oct 2019 on Hotels
Comment from Hotel Management
15 Oct 2019 by Cecilia, Hotel Management
Dear Mazwenkosi, It was a huge pleasure hosting you at Ilanga Estate. Thank you for your reservation for next year. I am looking forward to seeing you soon. Regards Cecilia
4 out of 5
by A verified traveler

Great place- Ilanga Estate

Posted 5 Jul 2019 on Hotels
We stopped off at Ilanga en route. It was very comfortable and more than we expected. However, if you want dinner you would have to request in advance.
Comment from Hotel Management
5 Jul 2019 by Werner Joubert , Hotel Management
Dear Charles, Thank you very much for your review. Ilanga Estate appreciate all feedback, good and bad - as the feedback highlights areas of improvements or procedures which are to be permanently implemented. Ilanga Estate is planning the change the small venue at the swimming pool into a pub and grill for in house guests, thus making dinner easy, affordable, relaxing and tasty for all guests. All renovations and changes at Ilanga Estate will be finalized by June 2020. I hope to see you again soon. Werner