Ratings based on 186 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Reservations, Hotel Management
Good DayThank you ever so much for your generous review. We are so very pleased to hear that we met your standards of service and we hope to see you again soon
by A verified traveler
Posted 30 Jul 2024
the staff is very kind
Comment from Hotel Management
13 Aug 2024 by Reservations, Hotel Management
Good DayThank you ever so much for your shining review. We are so very pleased to hear that we not only met your expectations, but even exceeded them. We look forward to hosting you again soon
by A verified traveler
Posted 27 May 2024 on Hotels
Comment from Hotel Management
4 Jun 2024 by Reservations, Hotel Management
Good DayThank you ever so much for your generous review. We are so very pleased to hear that we met your standards of service and we hope to see you again soon
by A verified traveler
Posted 6 Mar 2024 on Hotels
Comment from Hotel Management
7 Mar 2024 by Reservations, Hotel Management
Good DayThank you for your review. We offer our sincerest and humblest apologies for any inconvenience caused to you, and hope you will allow us the opportunity to WOW you on your next stay. We look forward to hosting you again soon with anticipation.
by A verified traveler
Posted 6 Mar 2024 on Hotels
Comment from Hotel Management
7 Mar 2024 by Reservations, Hotel Management
Good DayThank you for your review. We offer our sincerest and humblest apologies for any inconvenience caused to you, and hope you will allow us the opportunity to WOW you on your next stay. We look forward to hosting you again soon with anticipation.
by A verified traveler
Posted 21 Feb 2024
I have stayed at City Lodge Bloemfontein before, and each time I have found it to be a pleasant place, very conveniently situated for my purposes. I observed that the room telephones have been removed since my last visit, and now there was no information in my room - instead one is referred to an app. I think that is not a good idea - it is as if they are skimping on extras to save a little money. The hotel is very clean and the staff are friendly and efficient. It was good to find that the evening menu has been expanded. Previously there were about six choices in total as 'bar snacks' - now they call it a 'restaurant' and a more comprehensive menu is offered. Service in the evening has improved also. The result was that I ate in each night I was there, instead of getting meals elsewhere.
Comment from Hotel Management
21 Feb 2024 by Reservations, Hotel Management
Good DayThank you for your review pointing out our shortcomings. We apologise sincerely for the faults encountered and hope that you come again soon to allow us another chance to impress you with our true WOW factor.
by A verified traveler
Posted 19 Feb 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by Reservations, Hotel Management
Good DayThank you ever so much for your shining review. We are so very pleased to hear that we not only met your expectations, but even exceeded them. We look forward to hosting you again soon
by A verified traveler
Posted 19 Feb 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by Reservations, Hotel Management
Good DayThank you ever so much for your generous review. We are so very pleased to hear that we met your standards of service and we hope to see you again soon
by A verified traveler
Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
7 Feb 2024 by Reservations, Hotel Management
Good DayThank you ever so much for your generous review. We are so very pleased to hear that we met your standards of service and we hope to see you again soon
by A verified traveler
Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
7 Feb 2024 by Reservations, Hotel Management
Good DayThank you ever so much for your shining review. We are so very pleased to hear that we not only met your expectations, but even exceeded them. We look forward to hosting you again soon
