Ratings based on 102 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Queens
Posted 27 Aug 2024
The staffs were nice and friendly. The rooms were not too bad but need to improve.
Comment from Hotel Management
4 Sep 2024 by Ina Rianawati (General Manager), Hotel Management
Dear Joyce,Thank you for your kind review about your recent stay at ibis Styles Malang!I'm pleased that you have enjoyed your stay with us and look forward to having the opportunity to see you again hopefully in the near future!
by A verified traveler
Posted 9 Mar 2024 on Hotels
Quite disappointed with the condition of the room. The door lock was not functioning properly. No spare toilet roll and we ran out of it in the middle of the night! The shower gel dispenser did not work. Shouldn’t the house cleaning staff check on these things when they clean the room everyday? Buffet breakfast spread was sub standard by Accor hotel std. Food was lousy.
Comment from Hotel Management
30 Mar 2024 by Ina Rianawati (General Manager), Hotel Management
Dear Mrs. Ching,Thank you for taking the time to tell us about your experience at ibis Styles Malang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At ibis Styles Malang, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely yours,
by A verified traveler
Posted 30 Jun 2023
room for improvement, especially cleanliness of the room. Need some major cleaning!
Comment from Hotel Management
19 Jul 2023 by Ina Rianawati / General manager , Hotel Management
Dear Mr Yuwanta,Greetings from Ibis styles Malang.Thank you for your comments related to your recent stay with us.We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,
by A verified traveler
Posted 24 May 2023
Excellent place to stay with a great breakfast buffet.
Comment from Hotel Management
19 Jul 2023 by Ina Rianawati / General manager , Hotel Management
Feel welcome Mrs DonnaWe are very grateful for your time to provide a special star rating and good review for our hotel. We continue to strive to maintain the quality of our service for all visiting guests and hope that your next visit will still be memorable. Sincerely
by A verified traveler
Posted 15 May 2023
Nice and friendly staff.
Comment from Hotel Management
19 Jul 2023 by Ina Rianawati / General manager , Hotel Management
Feel welcome Mr. Mohamad RiduanWe are very grateful for your time to provide a special star rating for our hotel. We continue to strive to maintain the quality of our service for all visiting guests and hope that your next visit will still be memorable. Sincerely
by A verified traveler
Posted 9 May 2023
3.5 stars hotel with 5 stars services
Had a great stay here for 3 days and 2 nights, as this is managed by Accor so we have been expecting this, love the semi-indoor swimming pool and the water is warm, love it! The breakfast ambiance is good, they are also eco-green so there will be an aqua water tank in every corridor level, on 2nd night I'm having an unpleasant incident on the lift, however, they immediately took follow-up action and asked how I feel, even they treat me beyond expectations. Their staff were very polite and generous, will definitely come back if I have time for a holiday in the near future.
Comment from Hotel Management
14 May 2023 by Ina Rianawati-General Manager, Hotel Management
Dear Ms Ginna,Thank you for your kind review about your recent stay at ibis Styles Malang!We very much appreciate your comments regarding our facilities and staffI'm pleased that you have enjoyed your stay with us and look forward to having the opportunity to see you again hopefully in the near future!Best Regards
by A verified traveler
Good stay overall
Posted 2 May 2023 on HotelsHad a great stay here. The food was goodand staff were helpful and nice. Our train was very early and we were disappointed that though the room is ready early we had to pay for early check in. We stayed a while so it wouldve been nice if they provided the customer service for early check in. Otherwise rooftop pool is nice but always crowded. The gym was nice and clean. Not many options to eat nearby so we usually ate in restaurant or took taxi for offsite eating
Comment from Hotel Management
14 May 2023 by Ina Rianawati-General Manager, Hotel Management
Dear Mr DillonThank you for your review of your stay at ibis Styles Malang!My team and I are delighted to read you had an enjoyable stay with us. Your encouragements are our motivation to continuously bring the best services to our GuestsThanks again for your time. It will be a pleasure to welcome you back to ibis Styles MalangBest Regards
by A verified traveler
Posted 28 Feb 2023 on Hotels
by A verified traveler
Posted 21 Feb 2022 on Hotels
by A verified traveler
Poor cleanlines issue.
Posted 27 Mar 2021 on HotelsSink was clogged. No cover on bolster. If not because of super helpful security/valet team, i would give them 1 star straight.
Comment from Hotel Management
30 Mar 2021 by Ina Rianawati, Hotel Management
Dear guest,
Feel Welcome
Thank you for taking the time to tell us about your experience at ibis Styles Malang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At ibis Styles Malang, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem regarding room quality control and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Ina Rianawati
General Manager
