Ratings based on 236 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hebden Bridge
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Josep M Macià, Manager, Hotel Management
Dear David, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Josep M Macià, Manager
by A verified traveler
Posted 19 Oct 2024
Clean property, great breakfast included and professional staff.
Comment from Hotel Management
25 Oct 2024 by Josep M Macià, Manager, Hotel Management
Dear Jean-Luc, Thank you very much for this kind review of your recent stay.We are thrilled that you appreciated the pristine condition of our property, the comprehensive breakfast options included with your stay, and the professionalism of our staff. It is wonderful to know that you were satisfied with the cleanliness of your room, the overall condition of our hotel, the service provided, and the amenities available to enhance your comfort during your visit.We look forward to seeing you again soon.Best regards,Josep M Macià, Manager
by A verified traveler
Posted 27 Sep 2024
Just perfect
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Dear Evelina, Thank you very much for your kind review.We are delighted to read that you enjoyed your stay with us.We hope you had the chance to experience our direct access to S’Abanell Beach during your stay, offering a unique opportunity to wake up to the soothing sounds of the sea and indulge in the beauty of the Paseo Maritimo de Blanes right at our doorstep.It would be a pleasure to welcome you back. Best wishes,Josep M Macià, Manager
by A verified traveler
Posted 25 Sep 2024
If you are a vegetarian, you there is very limited option.Mushrooms or tomatoes. from hot breakfast
Had to have toast or croissant
The curtains are old, with black marks at bottom
There was no option for English viewing from TV
Vey old model
I wouldn’t class it a 4 star
Comment from Hotel Management
26 Sep 2024 by Josep M Macià, Manager, Hotel Management
Dear Davin,Thank you for sharing your opinion after your recent stay at Hotel Horitzó by Pierre & Vacances.We are pleased that you found our service satisfactory, highlighting our team's efforts to provide a welcoming and attentive experience for our guests.However, we apologize that certain aspects of your stay were not up to your expectations. We understand the importance of a diverse breakfast menu and are reviewing our options to better cater to our vegetarian guests. Regarding the aesthetics and condition of the curtains, we are in the process of updating our room decors to ensure a fresh and comfortable environment for all our visitors. While we do offer a variety of international channels, we regret that the TV model did not meet your modern expectations. We will take this into account as we continually strive to improve our guest amenities. Moreover, we are attentive to the cleanliness and overall condition of our hotel, and we will address these points to ensure they reflect the high standards we aim to uphold.We hope you were able to appreciate the beautiful Paseo Maritimo de Blanes and the direct access to S’Abanell Beach that our location affords.We hope we will have the opportunity to see you again in the future. Best regards,Josep M Macià, Manager
by A verified traveler
Posted 22 Sep 2024
Lovely staff, reasonable price and good location with sea view. Room was very basic, air conditioning not working properly, weird shower tray making it hard to wash hair. Lots of potential but could do with some modernisation.
Comment from Hotel Management
24 Sep 2024 by Josep M Macià, Manager, Hotel Management
Dear Rebecca,We appreciate that you took the time to share your experience with us.We are delighted that you appreciated our attentive staff, competitive pricing, and the prime location of our hotel with its beautiful sea views. These are aspects of Hotel Horitzó by Pierre & Vacances we are very proud of.However, we regret to hear that the room amenities did not meet your expectations. For maximum comfort, all our accommodations are air-conditioned and we apologize if the system in your room was not functioning optimally. Additionally, we understand your concerns regarding the shower tray design and appreciate your suggestion for modernization. We are constantly looking for ways to enhance our guest experience and will take your comments into consideration for future improvements.Finally, we are pleased that the proximity to S’Abanell Beach and the Paseo Maritimo de Blanes added value to your stay at our seaside hotel. Our location is ideal for guests who wish to enjoy the beauty of the Mediterranean while being close to the amenities of Blanes.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Josep M Macià, Manager
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Josep M Macià, Director, Hotel Management
Estimado Jiang,Nos alegra mucho que haya depositado su confianza en el Hotel Horitzó by Pierre & Vacances eligiéndonos como su hotel de confianza durante estos días que ha pasado en Blanes. Confiamos en que se lleve un maravilloso recuerdo de su visita a nuestra hermosa ciudad y le agradecemos de corazón su magnífica valoración.Sería un placer que nos honrara nuevamente con su presencia en un futuro próximo. Atentamente,Josep M Macià, Director
by A verified traveler
Posted 8 Sep 2024
Pool access was not specified that it will be chargeable
Comment from Hotel Management
9 Sep 2024 by Josep M Macià, Manager, Hotel Management
Dear Shiraz,Thank you for sharing your opinion after your recent stay at Hotel Horitzó by Pierre & Vacances.We regret to hear that the details regarding pool access charges were not made clear to you. Our indoor pool and jacuzzi, located at level -1, are part of our spa facilities. We understand the importance of transparency in our communications and will ensure this information is more prominently displayed.We also notice your ratings on cleanliness, condition, service, and amenities. While you have not elaborated on these aspects, we take your ratings seriously and are committed to continuous improvement in all areas of our guest experience.We hope we will have the opportunity to see you again in the future. Best regards,Josep M Macià, Manager
by A verified traveler
Posted 28 Jul 2024
For the price, good value. I will start with what I like, the staff was fluent in English. The hotel is directly across from the beach. The in-room fridge worked well. The water pressure was quite good. The breakfast buffet was consistent with a number of options including fruit, cereals, breads, eggs, coffee, salad, meats and cheeses. Now what could use improvement, there was mold in the bathroom like others mentioned, the rooms could use a fresh coat of paint and deep cleaning, for example there is probably 10 years of grime built up on the light switches and water spots on the ceiling. The towels provided are quite large, but no smaller face clothes. The shampoo/body soap was good but the bar soap provided was tiny, the smallest bar I have seen in a hotel. Also, the pillows provided were extremely small and only two, had to ask for more pillows and were provided with standard pillows. While the buffet was consistent, the other guests in the hotel did many unhygienic things including taking food, not eating it and putting it back. People also would reuse the same plate and not get a new one and people picked at the food instead of using utensils. While this could happen anywhere, signs should be displayed stating this isn’t acceptable (eg get a new plate each time you go to the buffet). These are well known ways to transmit viruses.
Comment from Hotel Management
29 Jul 2024 by Josep M Macià, Manager, Hotel Management
Dear Mathew,Thank you for sharing your opinion after your recent stay at Hotel Horitzó by Pierre & Vacances.We are delighted that you appreciated the proficiency of our staff in English, the convenient location of our hotel directly across from the beach, the functionality of the in-room fridge, the water pressure, and the variety offered at our breakfast buffet. Our team strives to provide a welcoming and comfortable environment for our guests, and it is rewarding to know that these aspects of your stay were to your satisfaction.However, we regret that some aspects of your stay did not meet the standards you expected. We acknowledge the mention of the need for a refresh in certain areas of our rooms and the importance of maintaining the highest level of cleanliness. The condition of your room is certainly not indicative of our usual standards. We take your observations seriously and will be looking into the concerns you have raised. Regarding the buffet experience, we understand the necessity of proper hygiene practices, and we will consider your suggestion to display clear guidelines for all guests to follow.Finally, we are pleased that you found the breakfast to be consistent and well-assorted. Our aim is to offer a pleasant dining experience to start the day right, with a variety of hot and cold options to suit all tastes. While we are attentive to the comfort of our guests with amenities such as air conditioning and hair dryers in all rooms, we have noted your comments on the pillows and will review our offerings to ensure guest satisfaction.We are looking forward to welcoming you again. All the best!Josep M Macià, Manager
by A verified traveler
Posted 10 Jul 2024
Reception was empty when we arrived, around 18:30/19h. And during breakfast the service staff was a bit ''raw''...maybe they were tired, and we hit the buffet at 40 min before closing, maybe because of that, the weren't in the mood to smile and be serviceable.
But, Overall We Had a wonderful experience, the place was comfortable, clean, quiet, in front of the sea, the balcony it's spacious, the air conditioner stops automatically when open the balcony door and the shower it's awesome. Very recommendable for couples or two friends.
Comment from Hotel Management
13 Jul 2024 by Josep M Macià, Manager, Hotel Management
Dear Daniel,Thank you for sharing your opinion after your recent stay at Hotel Horitzó by Pierre & Vacances.We are delighted that you appreciated the comfort, cleanliness, and quietness of our hotel, along with the spacious balcony and our efficient air conditioning system. It is always our highest priority to ensure our guests have a comfortable and enjoyable stay.However, we are sorry that some aspects of your visit did not meet your expectations. We understand the importance of a welcoming reception and attentive service at all times, and we regret that we fell short during your arrival and breakfast experience. We are reviewing your comments with our team to ensure our usual high standards going forward.Nonetheless, we are pleased that you enjoyed the hotel's prime location in front of the sea and the exceptional shower facilities. Our guests often express satisfaction with the serene atmosphere and the beautiful views provided by our sea-facing accommodations.We are looking forward to welcoming you again. All the best!Josep M Macià, Manager
by A verified traveler
Posted 6 Jul 2024
Fantastic hotel. Staff very polite and helpful. Breakfast was amazing!!! Location perfect. Room very comfortable, definitely recommend.
Comment from Hotel Management
9 Jul 2024 by Josep M Macià, Manager, Hotel Management
We are sincerely grateful for your kind words about your recent stay at our hotel.We are thrilled that you found our staff courteous and accommodating, that our breakfast selection exceeded your expectations, and that our location was ideally suited for your needs. It's wonderful to know that you found the room to be comfortable, providing a relaxing environment during your stay. Your comfort is our priority, and we are glad that it contributed to a recommendable experience.It would be our pleasure to have you return on another occasion. Very best wishes,Josep M Macià, Manager
