Ratings based on 146 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
2.7 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Read Before Booking
Posted 16 Aug 2023 on HotelsIf you are on a tight budget and plan to spend as little time as possible in the room (including sleeping) then this hotel is an ok choice. There is dim to no lighting in the hallways to the rooms, a basic doorknob with a key (no deadbolt or door chain lock), not great a/c, and the mattresses are thin and almost fold when you sit/lay on them. The views from the upper floors are great and the staff was very friendly and arranged for a cab to get to the train station. In-room wifi is not free (you have to go to the hotel bar to get complimentary wifi). This was not advertised on this site- though I recognize editing hotels.com profiles can be difficult. The vibe of this place seems to be toward a younger crowd (mostly teens) so keep that in mind.
Comment from Hotel Management
2 Oct 2023 by HOTEL RECEPCION, Hotel Management
Good morning, we are sorry that your stay with us was not entirely pleasant. Your evaluations always help us to improve. I have to highlight the issue of basic locks and inform you that hotels, due to FIRE SAFETY issues, do not allow chains and types. of locks. In relation to air conditioning there is it in all rooms.Sincerely
by A verified traveler
Posted 12 Aug 2023
Cheap and cheerful
Comment from Hotel Management
6 Sep 2023 by Hotel Esplendid, Hotel Management
Dear Karolina, Thank you so much for your comment. We hope to see you soon again.
by A verified traveler
Posted 12 Aug 2022
It’s not the worst but it’s also not the best. For a cheap place to stay but also have something to offer for kids it works!
by A verified traveler
Posted 30 Jun 2019 on Hotels
I am not recommended at all , there is not information about they want deposit 5 dollars for tv control, dry hair, safety box key , etc
Not lights at all on the way to your room that I considered no safety if we need to evacuate .. No illuminate at all during the day or night; the ways to go to elevator . It is all dark no safe .
Comment from Hotel Management
11 Jul 2019 by Director de Relaciones Publicas, Hotel Management
We are sorry that your experience had not been as good as we would like to. The deposit is to make sure that the client gives back the items correctly. Nevertheless, we give back that deposit once the client returns the items. We take on account all the opinions of our costumers in order to improve.
by A verified traveler
Clean but noisy
Posted 24 Sep 2018The hotel room was clean but the noise level at noise made it hard to sleep. You can hear people talking in the rooms either side. The breakfast wasn't good plus the hotel doesn't sell alcohol!
However the staff were friendly. Wouldn't stay here again.
by A verified traveler from Bedfordshire
Not as expected
Posted 5 Sep 2018Got moved from 1st room given.
Very very tired rooms. Basic and chipped furniture. Dripping holes in both bathroom ceilings (although they got fixed). Mould in places and musty smell in room.
Food was ok, plenty of variety.
Pool was lovely, entertainment for kids at pool very good too.
by A verified traveler
DO NOT BOOK THIS HOTEL!
Posted 30 Jun 2018 on HotelsVERY BAD SERVICE AT THE HOTEL, FIRST, WE WERE WRONGLY ACCUSED BY THE HOST OF GOING TO DINNER WHEN WE ONLY HAD PAID FOR BREAKFAST IN FRONT OF OTHER CLIENTS, TO OBTAIN TOWELS IT A BIG ISSUE, THE BREAKFAST BARELY HAS CHOICES, BESIDES ALL BEVERAGE ARE ARTIFICIAL EVEN THE MILK IS AND IT HAS AN HORRIBLE TASTE, TO GET A REMOTE OR A SECOND KEY THEY ASK FOR A DEPOSIT, THEY OPEN THE DOOR OF OUR ROOM WITHOUT KNOCKING PRIOR, THEY DIDNT GIVE US THE DO NOT DISTURB SIGN LIKE OTHER HOTEL DO BY LEAVING IT IT IN YOUR ROOM, WE HAD TO GO GET IT AND ASK OURSELVES!
THEY CALL ON YOUR PHONE TO BOTHER YOU FOR NO REASON WE HAD TO CLOSE OUR PHONE TO STAY AT PEACE!
ITS A VERY BADLY MANAGED HOTEL WE DEFINITELY DO NOT RECOMMEND IT, THE OWNER MUST TAKE THE TIME TO VISIT OTHER HOTELS , ESPCIALLY IN CALLELA WHERE SERVICE IS EXCELLENT AND REORGANIZE HIS OWN!
Comment from Hotel Management
4 Jul 2018 by HOTEL DIRECCION, Hotel Management
Dear Anonymous, we would really like to discuss all these issues with you, we do not agree on many points, anyway we appreciate your opinion, it always helps us to improve.
by A verified traveler from Atlanta
Yikes
Posted 27 Jun 2018We HAD to stay here for a basketball Tournamnet. If you don’t have to stay here, don’t. It’s the loudest hotel I’ve ever stayed in- the doors slam no matter how you shut them and people were up all night long. (It sounded like a gun shot every time one closed, especially at 3am.). The place itself is completely run down. One of our player’s sink literally fell out of the counter. The food if you do full board is not edible... even the coffee was bad. As far as location, there are plenty of other hotels in the same area, so book one of them. One good note, the kids said the pool was nice. However, again- this hotel is a no for me.
Comment from Hotel Management
30 Jun 2018 by Hotel esplendid, Hotel Management
Hello Yikes. We are sorry that you did not enjoyed our hotel as we would like to. We take on account your opinion in orden to offer a better service.
by A verified traveler
Clean with hotel within walking distance to beach
Posted 29 Sep 2016 on HotelsHotel was clean with great garden and pool area. No tea or coffee facilities in the room. The hotel did not serve any alcohol in the restaurant nor bar area. No entertainment was provided except for a tv in the bar area. There was no information in English only French, German, Polish Dutch and Russian. Very little in Spanish either which would have been useful.
Comment from Hotel Management
29 Jun 2018 by Hotel esplendid , Hotel Management
Thank you for your opinion, we are pleased that you have enjoyed your experience
Recommended
for Everyoneby A verified traveler
Hotel Esplendid
Posted 17 Sep 2012The hotel is in need of some maintenance and repair but overall, it was ok. The standard of food was not bad but it was very busy in the restaurant. The location is 5 mins walk from the beach, but it was situated amongst some poorly maintained buildings.
Comment from Hotel Management
28 Jun 2018 by Hotel esplendid , Hotel Management
Thank you for your opinion
