Ratings based on 417 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Jaime, Hotel Management
Hello Patricia, thank you for your wonderful feedback. Have a safe and blessed trip back home.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Jaime, Hotel Management
Hello Carrie, thank you for your honest comments, we will be forwarding your feedback to our office team for immediate review and follow up. Have a blessed and safe trip home.
by A verified traveler
Posted 1 Nov 2024
The staff are doing their best given their situation, but the owners definitely need to fix the ice machine, fix the elevator, fix the pool, fix the laundry room, deep clean every room and wall / hallway. The amount of food stains, spiders, moldy smell and dirty marks is just the worse I’ve ever seen. The bedding had holes, rips and stains. The AC units need servicing and cleaning bad!!! I wouldn’t recommend coming here just how dirty and broken equipment. Staff are trying, but owners need to put in some serious time and money if they expect to keep this place open!!
Comment from Hotel Management
1 Nov 2024 by Jaime, Hotel Management
Hello Rachel, we truly apologize for any issues you have endured while at your stay with us. We will be forwarding all your feedback to our office team for immediate review and follow up. Have a safe and blessed return home.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Jaime, Hotel Management
Hello Aaron, thank you for your wonderful feedback. We hope to host you again on your next return with us. Have a safe and blessed return trip home
by A verified traveler
Posted 7 Oct 2024
It was ok. No elevator.
Comment from Hotel Management
7 Oct 2024 by Jaime, Hotel Management
Dear Amber, thank you for your honest feedback. We will be forwarding your comments on the elevator issue to our office team for immediate review and follow up. . Have a safe and blessed return home
by A verified traveler
Posted 6 Oct 2024
Just was not cleaned well at all. Floors, linens, bathtub was all pretty ugly. The beds are hard.
There are far too few parking spaces. It’s truly in need of improvement.
Comment from Hotel Management
7 Oct 2024 by Jaime, Hotel Management
Dear Dawn, we truly apologize for any issue you have endured while at your stay with us. We will be forwarding all your comments to our office team for immediate review and follow up. Have a safe and blessed trip back home
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Jaime, Hotel Management
Hello Robert, we truly apologize for any issues you have endured while at your stay with us. We will be forwarding your comment to our office team for immediate review and follow up. Have a safe and blessed trip back home
by A verified traveler from South Gate
Posted 23 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Sarin, Hotel Management
Brenda, We are so glad you enjoyed your stay with us. We can not wait to have you return.
by A verified traveler
Posted 4 Sep 2024
I was disappointed in the condition of the property. The room wasn’t really dirty, but certainly not fresh, and the general condition was not attractive. The walls were not finished well. There were piles of rocks along the sidewalks and standing water outside in some areas. The lobby and breakfast area need to be redecorated or at the least refreshed, and there is an open room near the lobby that seems to have as its function to hold stacks of unused chairs. When I left my room to go to my car, the door did not latch. I could not switch from AC to heat during the night without a smell of burning dust. I felt like this property needed attention and that it was not living up to the Wyndham name.
Comment from Hotel Management
5 Sep 2024 by Jaime, Hotel Management
Hello Lois ,we truly apologize for any issues you have endured while at your stay with us. We will be forwarding all your comments to our office team for immediate review and follow up. Have a safe and happy return home. God Bless you always.
by A verified traveler
Posted 14 Aug 2024
The breakfast could use a lot of improvement. Eggs were not good. The cooking area was not a kitchen at all.
The staff was very friendly and we appreciated that.
Comment from Hotel Management
15 Aug 2024 by Jaime, Hotel Management
Hello Lori, thank you for your wonderful feedback. We hope to host you again on your next return with us. Have a safe and excellent return home. God Bless you always
