Ratings based on 27 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.0 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2024
My brother and I spent the past weekend at this hotel as we were attending the British Country Music festival at the Winter Gardens. The staff were very friendly despite my brother keeping Andy up until very late in the bar!! Thank you Andy and John for looking after us.
We have booked for next years festival so will book their sister hotel across the road later today. Would definitely recommend these 2 hotels.
Comment from Hotel Management
3 Sep 2024 by Steve - Owner, Hotel Management
Thank you Dermot for your review and kind comments. We look forward to seeing you next year.
by A verified traveler
Posted 11 Aug 2024
Didn't like the fact that the music was on 24 hours a day. No air ventilation at all, hot and stuffy in the room. Shower did not work. On the bright side, staff were lovely.
Comment from Hotel Management
14 Aug 2024 by Steve - Owner, Hotel Management
Thank you for your feedback and your rating of 4 out of 5. We do advertise a 24 hour bar, but again we do appreciate your feedback.
by A verified traveler
Posted 19 Jul 2024
stayed thare a few times staff very helpfull food very good only think to change id the bath mats?
Comment from Hotel Management
1 Aug 2024 by Steve - Owner, Hotel Management
Thank you for taking the time to tell us about your experience. Your feedback is extremely valuable to us. We use feedback, such as yours, to improve guest experience. We hope to see you again in the future.
by A verified traveler
Decent Stay
Posted 30 May 2024 on HotelsApart from a cple rooms having dodgy showers, an a bit small, cant complain. No hassles for being a stag do, location fine, 24hr bar an decent brekkie, what more can you expect for the money !
Comment from Hotel Management
9 Jul 2024 by Steve, Hotel Management
Thanks Paul!
by A verified traveler
Posted 1 May 2024 on Hotels
by A verified traveler
Posted 28 Apr 2024 on Hotels
Basic, but a clean bed, shower worked, decent breakfast. For the money I wouldn't dream of complaining.
Comment from Hotel Management
30 Apr 2024 by Steve, Hotel Management
High praise indeed!
by A verified traveler
Great for groups, but VERY basic
Posted 22 Apr 2024 on HotelsComment from Hotel Management
30 Apr 2024 by Steve, Hotel Management
High praise indeed!
by A verified traveler
Posted 21 Apr 2024
A
Comment from Hotel Management
23 Apr 2024 by Steve, Hotel Management
Thanks Wayne
by A verified traveler
Posted 4 Mar 2024 on Hotels
we did not stay as we got refused because my daighter is under 18. it wasnt clear on the website that it was for over 18s and they refused to give us a refund. i had saved up for this holiday and it was ruined
Comment from Hotel Management
9 Mar 2024 by Steve, Hotel Management
poor research on your part.
by A verified traveler
Disgusting
Posted 1 Jan 2024 on HotelsOn arrival we were asked for a £20 deposit but not advised what this related to. On entering the bedroom what we saw was unbelievable the room smelt musty and looked as if it had been untouched since the 1960's. There were 2 single beds that looked clinical with off white looking sheets a single pillow and no duvet. There was a small old wooden unit that looked like it was about to fall apart and the bathroom well it was disgusting. The whole room need a complete redecoration. In addition there was no kettle, tea, coffee, cups, no toiletries to take a shower, a small towel that felt like sandpaper and no tv. The blaring music from downstairs was the final straw. My wife suffers with severe asthma and immediately said we could not stay at the property because of the state of the room so we advised the owner we would not be staying. After requesting the deposit refund we were not offered a refund of the actual cost for the night and were escorted from the premises.
A complete nightmare and would not recommend. Our friends were staying at the Norwood Hotel round the corner and we believed this was part of the same chain. How wrong we were and have since been told that many people have made the same mistake. It should be reviewed with hotels having an almost identical name as it is misleading.
Comment from Hotel Management
31 Jan 2024 by Steve Hopkins Owner, Hotel Management
There is nothing misleading about 'The Norwood Hotel for Groups' and we reject your comments. We offer basic clean accommodation and that is exactly what was afforded to you.
