Ratings based on 88 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Property was good for what we needed it for. It was local to where we were visiting so very convenient. Property needs some TLC (deep cleaning and redecorating needed). Staff were friendly.
by A verified traveler
Posted 2 Nov 2024
Didn't clean the room once while I was there(7night), only 2 towels between 3, when asking for car park they phoned someone who would take my car and hand it back when the hoilday was over and if i paid cash he would do it cheaper 🤔.
by A verified traveler
Posted 25 Oct 2024
Ideal location for Winter Gardens, where we were going Saturday night. Close to Tower and we parked on a drive 2 streets away. Can pull up outside to unload. Room a little tired but adequate for what we needed. Comfortable bed
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 8 Oct 2024
by A verified traveler
Posted 18 Sep 2024
i stayed at the Albany for 3nights nice person on reception clean rooms with ensuite shower and toilet i would recommened it .
by A verified traveler
Posted 15 Sep 2024 on Hotels
by A verified traveler
Posted 14 Sep 2024 on Hotels
I would like someone to contact me before I send my.email with at 3pm today with my.email explaining why I had to leave due to the infected blood stained room, bed, bedding in the filthiest room I've ever walked into. No refund, owner thinks blood strained pillows, mattress, mattress protection and quilt as well as other stains and electrical fire hazards is acceptable in a budget hotel.
I will be sending photographs and video evidence to the proper government departments if I do not receive a call from Hotels.com today.. I have 36 photographs in total of electrical hazards, fire hazards and the pillow's you see are the replacement pillow's we were given when we asked for the first 4 to be changed.. We were booked into different attractions in Blackpool so had to buy throw overs in Blackpool that day in order to sleep on the FLOOR the first night until we could get out and search for new accommodation on Saturday
This is not what is advertised...
Comment from Hotel Management
14 Sep 2024 by kam, Hotel Management
Dear Guest,Thank you for your feedback. We always strive to make our guests' stays as comfortable as possible. Your booking was for a basic double room, and we ensure that all our rooms are professionally cleaned to a high standard. We acknowledge that you raised a concern the day after you checked in, and we promptly informed Hotels.com to process a refund for two nights of your stay.Regarding the bedding, we want to clarify that all our mattresses are protected by mattress covers, which are then topped with freshly cleaned bed sheets and pillowcases. In your case, after removing both the bedding and mattress protector, you identified a spot on the mattress. As we explained, this was not a blood stain but a bleach mark. We also noted that you moved the furniture in the room to investigate further.Nevertheless, we take your concerns seriously and will thoroughly review the issue to ensure it is resolved as soon as possible. We appreciate your understanding and patience.
by A verified traveler
Posted 11 Sep 2024 on Hotels
Clean and comfortable the host could not do enough for you anything you needed it was seen to straight away
by A verified traveler
Posted 9 Sep 2024
Owner was absolutely fantastic room was warm due to high temperature gave us a fan and tended to all of our requirements room was clean and the town was right on doorstep thanks for great stay booking up for October
