Ratings based on 4,103 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Clean and easy to walk. The TV reception was not very good at all.
Comment from Hotel Management
9 Dec 2024 by Monarch Casino Resort Spa, Hotel Management
Dear Lindsey,Thank you for taking the time to leave a review. We are happy to know you enjoyed your stay on the property. Monarch team members take pride making the property enjoyable and stress-free for our guests and we are sorry to hear about the TV Reception. We appreciate your business and look forward to your next visit.
by A verified traveler
Posted 8 Dec 2024
There were not able to help with a request
Comment from Hotel Management
9 Dec 2024 by Monarch Casino Resort Spa, Hotel Management
Terri,Thank you for the review. Your feedback is valuable. Thank you for your visit and we hope to see you again in the future. If you would like to speak to a manager about your visit, please fill out the "Contact Us" form on our website, we are listening and happy to talk with you. Thank you for visiting the Monarch.
by A verified traveler
Posted 8 Dec 2024
It was great!!
Comment from Hotel Management
8 Dec 2024 by Monarch Casino Resort Spa, Hotel Management
Awesome Jennie! Thank you for taking the time to leave a review about your stay. We are thrilled to know you enjoyed your time on the property. Friendly service and mountain luxury will always be here for you at Monarch Casino Resort Spa Black Hawk.
by A verified traveler
Posted 8 Dec 2024
Very clean and very good food
Comment from Hotel Management
8 Dec 2024 by Monarch Casino Resort Spa, Hotel Management
Sergio, Thank you for taking the time to leave a review about your stay! We're thrilled to hear that you had a wonderful experience on our property. The Monarch Team takes great pleasure in creating memorable moments for our guests to share with their friends and family. We appreciate your visit and look forward to welcoming you back soon!
by A verified traveler
Posted 7 Dec 2024
Very nice best I have stayed in mountains
Comment from Hotel Management
8 Dec 2024 by Monarch Casino Resort Spa, Hotel Management
Alan,Thank you for taking the time to leave a review about your stay. We are thrilled to know you enjoyed your time on the property. Friendly service and mountain luxury will always be here for you at Monarch Casino Resort Spa Black Hawk.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Monarch Casino Resort Spa, Hotel Management
Hi Grant! Thank you for taking the time to leave a review about your stay. We're thrilled to know you had a great time on the property. Thank you for visiting, and we look forward to welcoming you back again soon.
by A verified traveler
Posted 1 Dec 2024
Everything was outstanding
Comment from Hotel Management
6 Dec 2024 by Monarch Casino Resort Spa, Hotel Management
Awesome! Thank you for taking the time to leave a review about your stay. We are thrilled to know you enjoyed your time on the property. Friendly service and mountain luxury will always be here for you at Monarch Casino Resort Spa Black Hawk.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Monarch Casino Resort Spa, Hotel Management
Thank you, Mark for taking the time to leave a review about your stay. We are thrilled to know you enjoyed your time on the property. Friendly service and mountain luxury will always be here for you at Monarch Casino Resort Spa Black Hawk.
by A verified traveler from Broomfield
Posted 30 Nov 2024
Ther were a lot of hair on the floor in the toilet area and toilet. It was disgusting!
Comment from Hotel Management
6 Dec 2024 by Monarch Casino Resort Spa, Hotel Management
Dear Bernadeth,We are sorry to hear about your recent experience during your stay. We are committed to improving and enhancing our services. Your feedback is important to us. If you would like to speak to a manager about your experience, we will be happy to talk with you. Please visit the "Contact Us" page on our website. We appreciate your business and hope to make your next visit more memorable.
by A verified traveler
Posted 27 Nov 2024
The hotel is amazing, from the pool up top to the check in on the first floor. Everyone is so nice and helpful. Great food at the restaurants. So much fun! Never have to leave the building during our stay!
Comment from Hotel Management
27 Nov 2024 by Monarch Blackhawk, Hotel Management
Hi Laurie! Thank you for taking the time to leave a review about your stay. We're thrilled to know you had a great time on the property. Thank you for visiting, and we look forward to welcoming you back again soon.
