Ratings based on 10 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Sep 2024 on Hotels
Really lovely city, wonderful historic site. The hotel was just a few minutes walk from the main centre.
Upgraded on arrival to a huge room with lounge area.
Comment from Hotel Management
13 Sep 2024 by Tony, Hotel Management
Thanks Andrew
by A verified traveler
Posted 26 Jul 2023 on Hotels
by A verified traveler
Posted 20 Jul 2023
all good
Comment from Hotel Management
20 Jul 2023 by Tony, Hotel Management
Dear George,Thank you for your review.We are looking forward to welcoming you again at our hotel .
by A verified traveler
Posted 22 Jul 2022
The hotel itself was good and we could see that the owners are working on its improvement. The room was clean and big but there was no hairdryer. The hotel is located next to a schoolyard and 50 teenagers had a party there until 3 am. They were screaming, yelling, singing, throwing rocks on the school roof... It was a horrible experience. We couldn't sleep at all. I called the owner and he called the police. If the management fixes the noisy situation, the hotel would have a bright future.
Comment from Hotel Management
27 Jul 2022 by Toni, Hotel Management
Thanks for the review Risto. As you confirm, we take care of our guests, but calling for hairdryer at 00,30 am is little bit too much. Also what happens on the street is matter of the police, not us, even I called police to make order, and that was 2 am in the morning, don,t you agree that I am right?
by A verified traveler
Macedonia does not accept on line prepared reserva
Posted 11 Jul 2021 on HotelsApparently, due to corruption, Northern Macedonia has now outlawed on line hotel bookings. The manager has tried to get out of all on line bookings as a result. When I finally got hold of him he had received no notification through Expedia. I am not certain whether he will be paid or I reimbursed. The manager was great though. This is I believe a problem with Expedia. I ran into a similar corruption issue in Albania, and plan on disputing a charge.
Comment from Hotel Management
5 Aug 2021 by toni, Hotel Management
Thanks for the report
by A verified traveler
Posted 30 Sep 2019
Attentive customer service. Cleaned rooms daily in an excellent manner.
Comment from Hotel Management
3 Oct 2019 by Tony, Hotel Management
Thank you so much
by A verified traveler
Posted 17 Sep 2019 on Hotels
Comment from Hotel Management
3 Oct 2019 by Tony, Hotel Management
Thank you so much
by A verified traveler
Posted 1 Jul 2019 on Hotels
It's a great place at the center of Bitola with plenty of room for free parking. We had booked suit apartment for family of five. They probably don't have apartments as big as advertised anymore. So we got a suit (which can actually accommodate 4 persons) plus two extra rooms for same price. It was good for us as rooms for close to each other on some floor.
Comment from Hotel Management
8 Jul 2019 by Toni, Hotel Management
We thank you for the great review. We hope to have you again as our guests
by A verified traveler
Would try another hotel if staying in Bitola.
Posted 9 Aug 2018 on HotelsThey say everywhere that they have 24/7 English speaking staff all year around, which was not true when I stayed. That made the process of check-in and general stay more difficult. One day one of the cleaning ladies came to my room, I asked for her to give me five more minutes more till I leave and she answered and made some gestures as if she has understood and would do some other room first. Then I left and when I returned late almost night I noticed nobody had ever been there to clean the room, no bed or bathroom or anything. The person at the reception didn't speak English either so it made the general stay less easy than one would like. Apparently there was only one English-speaking person on their team when I stayed, with no full-time presence there.
Breakfast was good and fresh and location is centric and in a quiet neighborhood.
Comment from Hotel Management
19 Aug 2018 by Tony, Hotel Management
I am sorry to see someone upset about language, that should not upset someone. If we employed one person that doesn't speak fluent english, that doesn't mean that I should change the advertisment and change it to : the employees speak english , but one is not that good in it. Our care about guests is of highest standard.
Recommended
for Everyoneby A verified traveler
Nice old town old Bazzars Main Street pedestrian l
Posted 17 May 2018Lots old mosks and buildings great bars resturants nice to wNder around get there by bus or train can also come over border from Greece
Comment from Hotel Management
17 May 2018 by Ambasador Hotel, Hotel Management
Thank you very much :)
You are welcome at any time
