Ratings based on 19 Verified Reviews

4.4 out of 5
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 10 Feb 2024 on Hotels
The hotel at subpar at best.
4 out of 5
by A verified traveler

Posted 18 Feb 2023
Very nice hotel for Guinea-Bissau. Had a bit of confusion checking in when the desk clerk requested payment even though we paid through Expedia. Very nice extras in the room (family suite): plenty of towels, slippers, bathrobe, comfortable beds, refrigerator, shared common area with closable door for privacy, plus adjustable AC.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Feb 2023 on Hotels
5 out of 5
by A verified traveler

A gem in Bissau

Posted 7 Aug 2022 on Hotels
Do not read any negative comments. This place is luxurious by any standard, especially Bissau. The location is just perfect and central to everything you may want to do and see there. Staff are great. Book online for a better price. The only thing, which could be improved is breakfast, but ask for an omelette and cheeses/ bread/ coffee/ juices are great. Enjoy!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Jan 2022 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Nov 2021
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Aug 2021
5 out of 5
by A verified traveler

Thank you!

Posted 5 Feb 2021 on Hotels
I appreciate that the hotel staff worked with my husband to help me have what I needed. Thank you !
Comment from Hotel Management
12 Feb 2021 by RAMI, Hotel Management
Its our pleasure to satisfy our Customer’s Needs. Thank you so much for your kind words, ESTER PAULA. We really appreciate you taking the time out to share your experience with us We’d love to continue providing great service to awesome customers like you. Thanks again!
4 out of 5
by A verified traveler

Be careful guys

Posted 22 Mar 2020 on Hotels
Hotel is comfortable. Best in the area. But I had one big issue. Hotel.com charged me for 1 day stay. I showed hotel the charge on my credit card by hotel.com. They told me charge is pending, they have talked to hotel.com , money will not be charged to my account. So they charged me the money for that night. Next day hotel.com also charged me the money. According to hotel hotel.com does not have any arrangement to get paid. So now I have been charged by hotel.com and hotel both. Now I have to start a refund from hotel.com I am not sure where is the miscommunication. I cannot start the process until return to USA in 3 weeks. I would advise customers not to Choose option to pay to hotel.com in Underdeveloped country is west Africa, which could be risky and waste of valuable time.
Comment from Hotel Management
22 Mar 2020 by Reception front desk , Hotel Management
Dear sir Thanks for your review About that case of payment you had here , today they called us and they will return for you the money , in true the problems here in Guinea Bissau not of hotel.com Our banks in country refuse to charge the client online We are waiting you back soon Thanks for your visit Best regards
5 out of 5
by A verified traveler

Fantastic location

Posted 11 Apr 2024 on Hotels
A great comfortable hotel in a very nice area
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