Ratings based on 420 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from RAPID CITY
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Manuelita, Hotel Management
We appreciate your feedback.
by A verified traveler from The Villages
Posted 3 Aug 2024
Excellent service by front desk
Comment from Hotel Management
6 Aug 2024 by Charnell, Hotel Management
Thank you for your feedback and thank you for choosing to stay with us! We hope you enjoyed your stay and look forward to having you as a guest again!
by A verified traveler
Posted 16 Jul 2024
It’s a nice hotel but it’s aging. Bed was too hard for me and the bathroom was a little tight.
Comment from Hotel Management
17 Jul 2024 by Charnell, Hotel Management
Thank you for your feedback Marie! We appriciate all feed back
by A verified traveler from Winona
Posted 11 Jul 2024
Helpful staff
Comment from Hotel Management
11 Jul 2024 by Danielle Koppinger, Hotel Management
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager
by A verified traveler from Rosemount
Posted 30 Jun 2024
Comment from Hotel Management
22 Jul 2024 by Charnell, Hotel Management
Thank you fo rchoosing to stay with us. We hope you enjoyed your stay!
by A verified traveler
Posted 25 Jun 2024
Upon check-in at nearly 10pm there was a guy working at the desk who was friendly and nice. After unsuccessfully trying to look us up, a woman came to the desk and informed my child and I that our reservation was actually for tomorrow, not tonight. I pulled up my reservation confirmation email and the one showing that I had done the online check-in earlier and she said “well that’s not what our system says, and we’re booked” followed by “I could call my manager but she’d have to kick someone else out of their room and she’s not going to like that” and basically stared at me and my child without another word, other than to reiterate that they didn’t have a single room available. No offer to contact another Marriott in town or do anything helpful at all. The male employee was apologetic, while the female was rude and short with us, with a “too bad” attitude. We went back to the car and contacted Expedia, who confirmed that we had the right date. They called the hotel, who then miraculously were able to put us into an empty room despite telling us minutes before that they were completely full. When we went back in, the guy working at the desk was the one to talk to us while the woman clicked away on the computer before storming off as if we had personally offended her with our presence. I would never stay here again.
Comment from Hotel Management
27 Jun 2024 by Charnell-Front Desk Manager, Hotel Management
I apologize for the treatment you were given by our evening front desk associate as that is not our Marriott way of handling in situation. i will be speaking to our staff about being empathetic towards our guests. i again would like to apologize and thank you for your feedback as it does help us moving forward do better as a hotel.
by A verified traveler
Posted 17 Jun 2024
Facility is wonderful. Area of city is great. Staff was horrible. Front desk person actually gave me a room key for a room already occupied. Quite the surprise! Not good!
Comment from Hotel Management
20 Jun 2024 by Charnell, Hotel Management
We would like to apologize for this inconvenience, and thank you for your feedback. We will continue to work with our staff on this issue. Again like to apologize
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
20 Jun 2024 by Charnell, Hotel Management
Thank you for your rating, we appreciate all feedback! Have a good day!
by A verified traveler
Posted 14 Jun 2024 on Hotels
Comment from Hotel Management
20 Jun 2024 by Charnell, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 30 May 2024 on Hotels
Comment from Hotel Management
31 May 2024 by Charnell, Hotel Management
Thank you for your feedback!
