Ratings based on 409 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
Upon check-in at nearly 10pm there was a guy working at the desk who was friendly and nice. After unsuccessfully trying to look us up, a woman came to the desk and informed my child and I that our reservation was actually for tomorrow, not tonight. I pulled up my reservation confirmation email and the one showing that I had done the online check-in earlier and she said “well that’s not what our system says, and we’re booked” followed by “I could call my manager but she’d have to kick someone else out of their room and she’s not going to like that” and basically stared at me and my child without another word, other than to reiterate that they didn’t have a single room available. No offer to contact another Marriott in town or do anything helpful at all. The male employee was apologetic, while the female was rude and short with us, with a “too bad” attitude. We went back to the car and contacted Expedia, who confirmed that we had the right date. They called the hotel, who then miraculously were able to put us into an empty room despite telling us minutes before that they were completely full. When we went back in, the guy working at the desk was the one to talk to us while the woman clicked away on the computer before storming off as if we had personally offended her with our presence. I would never stay here again.
by A verified traveler
Posted 17 Jun 2024
Facility is wonderful. Area of city is great. Staff was horrible. Front desk person actually gave me a room key for a room already occupied. Quite the surprise! Not good!
Comment from Hotel Management
20 Jun 2024 by Charnell, Hotel Management
We would like to apologize for this inconvenience, and thank you for your feedback. We will continue to work with our staff on this issue. Again like to apologize
by A verified traveler
Posted 28 May 2024
Property looks run down, cracks in building facia with poor attempt to repair gave it the overall sense that this was a low end cared for hotel that is just for money not for customer appeal and service was so so nothing to brag about as checking in the person at the counter was on personal phone call and not to concerned customers were waiting to check in. Rooms seemed decently clean, but carpet appeared to have been replaced somewhat recently so not sure what the overall condition would have been without the site of something new giving appearance of cleanness.
Comment from Hotel Management
29 May 2024 by Kelli, Hotel Management
Thank you for your review. We appreciate your feedback as it helps us to improve our property and team. We apologize for the front desk agent being on their personal phone. We will be working together and speaking to our agents about their phone usage. Thank you for choosing us as your choice hotel.
by A verified traveler
Posted 18 May 2024
Staff are very professional & extremely friendly. Would highly recommend!
Comment from Hotel Management
20 May 2024 by Charnell, Hotel Management
Thank you for your feedback! We appreciate you choosing us as your choice hotel! We look forward to having you stay with us again!
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
13 May 2024 by Charnell, Hotel Management
Thank you for review!
by A verified traveler
Posted 26 Apr 2024
Decent place to stay very convenient. Outside noise was pretty loud
Comment from Hotel Management
29 Apr 2024 by Charnell Perez, Hotel Management
We thank you for choosing to stay with us. We are very appreciative of your feedback!
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Charnell Perez, Hotel Management
Thank you for choosing to stay with us, and thank you for your feedback. as it helps us better serve
by A verified traveler
State darts
Posted 4 Mar 2024 on HotelsFront desk repeatedly went above and beyond for anything we needed. Was there for state darts tournament and made us all feel welcome.
Comment from Hotel Management
4 Mar 2024 by Danielle Koppinger, Hotel Management
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager
by A verified traveler from Tolna
Posted 19 Feb 2024
Rooms could be updated.
Comment from Hotel Management
19 Mar 2024 by Charnell Perez, Hotel Management
We hope your stay was enjoyable! We appreciate your feedback and apologize for any inconveniences!
by A verified traveler
Posted 8 Feb 2024
Comment from Hotel Management
27 Mar 2024 by Charnell Perez, Hotel Management
Thank you for staying with us!
