Ratings based on 366 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Hotel currently being renovated. All staff very friendly
by A verified traveler
Posted 20 Nov 2024
Wonderful staff! Excellent service, wonderful place to stay for vacation!
by A verified traveler
Posted 11 Nov 2024
Property is undergoing extensive internal renovation which was not made clear on booking ( Nov 24). As a result several main areas were closed and relocated eg reception, dining room. Internal passages were rearranged making access to our room difficult. Staff coped well with this and were universally polite, courteous and professional.
by A verified traveler
Posted 26 Oct 2024
Stunning hotel & grounds and staff were friendly & professional.
by A verified traveler from Spring valley
Posted 15 Oct 2024
Very beautiful and amazing landscape, nice and clean environment!
by A verified traveler
Posted 13 Oct 2024
An unreal experience , lovely facilities , food&staff. Highly recommend & will definitely be back
by A verified traveler
Posted 9 Oct 2024
Such a beautiful stay! Wish we stayed a night longer. Resort is beautiful; did not use spa or golf amenities
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 19 Sep 2024
Our first room was a fair distance underground with no views in a modern building which could only be accessed through spa reception. Very odd considering we booked to stay in a castle. Changed rooms for a price to main castle. Grand room with 4 poster but on closer inspection carpet was full of holes. Dead insect on bed. No coffee machine. No minibar. Old and tired decor.
Had our small dog as classed as dog friendly. Not allowed in restaurant. Not allowed in bar. Only allowed in far corner of lounge and to add insult to injury charged £50 to have her. You woukdnt know she was there! Also jotel under huge refurb which made place dusty and access was confusing due to rooms and corridors being cut off. Didnt know this before. No messages about it.
The positives are- the staff. All very professional especially waiting staff. The spa and pool was very nice. The outside area is beautiful. The lounge is stunning. The food was excellent. Lovely ambience in the evening.
My husband raised our issues on departure and this was well received and professionally handled. We would definitely come back - without the dog and after the refurb is done.
by A verified traveler
Posted 16 Sep 2024
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