Ratings based on 11 Verified Reviews
4.1 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024 on Hotels
by A verified traveler
Posted 28 Apr 2024 on Hotels
by A verified traveler
Posted 25 Mar 2024 on Hotels
by A verified traveler
Poor communication
Posted 9 May 2022 on HotelsCharged us extra and our deposit although we stuck to the guidelines and falsely accused us of not adhering
Comment from Hotel Management
11 May 2022 by Zen Living, Hotel Management
Please let us know which booking this is for so we can resolve this situation.
by A verified traveler
Posted 28 Feb 2022 on Hotels
by A verified traveler
Posted 29 Nov 2021
by A verified traveler
Check in
Posted 28 Nov 2021 on HotelsThe main problem we had was that the apartment wasn’t ready & cleaned for our check in time. And I wasn’t informed that it was ready, so when we turned up we didn’t know if we could get in
by A verified traveler
Spacious and comfortable accommodation
Posted 10 Aug 2020 on HotelsThe apartment was spacious, clean and comfortable. There is tram service close to the accommodation but we chose to walk into the centre of Birmingham, it took about 20 minutes.
Comment from Hotel Management
13 Aug 2020 by Zen Living, Hotel Management
Thanks for the feedback Claire. Please let us know if you need accommodation in Birmingham again.
by A verified traveler
Perfect stay & very help full
Posted 5 Feb 2020 on HotelsPerfect once we worked where it was with in the complex a little map would help
Comment from Hotel Management
8 Feb 2020 by zen team, Hotel Management
Thank you for the feedback, we have made the map now.
by A verified traveler
Posted 7 Apr 2021 on Hotels
Comment from Hotel Management
8 Apr 2021 by Zen Living, Hotel Management
Thank for your review!
