Ratings based on 167 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Very dated. Broken tiles in bathroom, broken drawers, chipped paint. But clean, and in a great location.
Comment from Hotel Management
4 Nov 2024 by The Spires Birmingham Team, Hotel Management
Dear Hanna,Thank you for your review. Please be assured your comments have been taken ono board and actioned where possible.Kind regards.
by A verified traveler
Posted 31 Oct 2024
Property a bit shabby .
Comment from Hotel Management
4 Nov 2024 by The Spires Birmingham Team, Hotel Management
Dear Teresa,Thank you for your review.Kind Regards
by A verified traveler from Berkhamsted
Posted 18 Oct 2024
The location was perfect for me, right in the city centre and the price was a bargain compared to the local hotels. Rooms are spacious and well equipped. There's a Tesco within 100m.
On the downside the room needed some simple maintenance. The shower mixer was stuck on scalding hot, the bathroom tiles had detached from the floor and water came out when you stepped on them, the laminate flooring elsewhere was curling up at the edges and decor rings on many door handles had come off. The curtain rings were coming loose and the curtains didn't keep out the streetlights outside.
Check-in was fine but unless you arrive while reception is staffed, there's a sequence of steps to get in and, if you don't read the email, you'll be stuck!
Comment from Hotel Management
18 Oct 2024 by Serviced Apartments Manager, Hotel Management
Dear Jeremy,Thank you for taking the time to post a review regarding your recent stay. We are sorry the apartment did not quite meet expectations. Regarding the shower, we do not get any indication as to when the temperature cartridges fail however, as soon as this was mentioned to us upon check-out we have had this replaced and all is in working order.Regarding the other areas of maintenance with in the apartment, we are currently in the process of addressing these minor flaws and updating areas where needed.Although this particular apartment was not to your liking, we do hope we get the chance to welcome you back to stay with us again in the future so that we can show you our improvements.Kind regards,Timothy
by A verified traveler
Posted 27 Sep 2024
great place to stay
Comment from Hotel Management
30 Sep 2024 by Ewelina , Hotel Management
Dear Shuang,Thank you for taking the time and posting a review. I am really glad you had a great stay!We hope to see you again in the near future.Kind Regards,Ewelina PasternakAdmin Support
by A verified traveler
Posted 23 Sep 2024
Perfect stay at the Spires!
Reception team emailed well in advance with check in instructions and checked we had everything to self check in on arrival over the weekend. We arrived just after 2pm and staff were brilliant looking after us until the keys were ready.
Apartment space is faultless - 10 minute walk from New Street, 2 mins to the Mailbox and 5 mins to o2 academy. The location was central and super quiet and the flat had everything needed including complimentary tea, coffee, milk and toiletries plus hairdryer.
Will stay again!
Comment from Hotel Management
24 Sep 2024 by Serviced Apartments Manager, Hotel Management
Dear Jennifer,Thank you for taking the time to post such a wonderful review and for your kind words. We are very please you had a great stay with us and we look forward to welcoming you back some time in the near future.Kind regards,Timothy
by A verified traveler
Posted 2 Aug 2024 on Hotels
Flat was clean.
Water pressure was terrible, hard to have a shower.
One of the bed bases was broken.
Comfortable enough and reasonable value.
Comment from Hotel Management
5 Aug 2024 by Serviced Apartments Manager, Hotel Management
Dear Graeme,Thank you for taking the time to post a review of your recent stay with us. We are sorry to read you had encountered a few issues. Please be assured this will be looked into as a matter of priority.Kind regards,Timothy
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Serviced Apartments Manager, Hotel Management
Dear Elaine,Thank you for providing a score regarding your recent stay with us. We do hope you visit again some time in the near future.Kind regards,Timothy
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Serviced Apartments Manager, Hotel Management
Dear Victoria,We are sorry to read your stay was "Terrible" if you would like to contact us directly we would be more than happy to discuss this further so we can identify the reason for the review.Kind regards,Timothy
by A verified traveler
Best apartment in Birmingham
Posted 25 Jul 2024 on HotelsFantastic apartments in great spot for everything Birmingham has to offer. From pre check in to check out, everything excellent. Without a doubt the best facilities I’ve had in the city.
Comment from Hotel Management
26 Jul 2024 by Ewelina, Hotel Management
Dear Robert,Thank you ever so much for your beautiful review. We could not be happier with your comments! It is great to hear our apartments, location and customer service have met your expectations.We are looking forward to your next visit!Kind Regards,Ewelina PasternakAdmin Support
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
12 Aug 2024 by Serviced Apartments Manager, Hotel Management
Dear RJ,Thank you for your review. We do hope to welcome you back to stay with us again some time in the near future.Kind regards,
