Ratings based on 945 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
The reception staff were great as were the cleaning team. The bar and waiting staff were a little abrupt and got three of our orders wrong. Not being able to find tables at the bars to sit prior to going out was disappointing, given we we’re guests at the hotel
Comment from Hotel Management
9 Dec 2024 by Miah Kennedy Guest Services Team Leader, Hotel Management
Dear ClareThank you for taking the time to share your feedback with us. Your feedback is greatly valued and we are thrilled to hear you had a lovely stay! Due to the high number of rooms and the bar's popularity we regret that we may not be able to accommodate all guests in the Madeleine bar. If you are to ever join us again, we recommend to pre book a table to avoid any disappointment.We hope we can welcome you back again in the near future!Kind regards,
by A verified traveler
Posted 8 Dec 2024
The staff were brilliant, exactly the right balance of professionallism, informality and friendliness. Also, they appeared to be happy in their work and genuinely pleased to help every guest.
Comment from Hotel Management
9 Dec 2024 by Miah Kennedy Guest Services Team Leader, Hotel Management
Dear Steve,Thank you for taking the time to share your feedback with us. We are thrilled to hear you had a lovely stay and we hope we can have the pleasure of welcoming you back again!Kind regards,
by A verified traveler from Port Talbot
Posted 19 Nov 2024
Bar area
Comment from Hotel Management
21 Nov 2024 by Martina Klesinger, Guest Services Team Leader, Hotel Management
Dear Pauline,Thank you for taking the time to provide us with your feedback! We are glad you enjoyed your stay with us. We hope to welcome you back again soon! Kind Regards
by A verified traveler
Posted 17 Nov 2024
Absolutely stunning hotel. Excellent service, food and staff
Comment from Hotel Management
21 Nov 2024 by Martina Klesinger, Guest Services Team Leader, Hotel Management
Dear Kim,Thank you for providing us with your feedback. We are delighted you enjoyed your stay with us. We hope to welcome you back again soon!Kind Regards
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Martina Klesinger, Guest Services Team Leader, Hotel Management
Dear Alison,Good afternoon,Thank you for taking your time to share your feedback.We hope to welcome you back again in the future!Kind Regards
by A verified traveler
Posted 11 Nov 2024
Wonderful hotel, lovely staff and would definitely stay again
Comment from Hotel Management
12 Nov 2024 by Renea Barisic, Hotel Management
Dear Louisa, Thank you for your lovely feedback. I am happy to read that you have enjoyed your stay with us and we hope to welcome you back in the future.Kind Regards, Renea Barisic Guest Services Supervisor
by A verified traveler
Posted 10 Nov 2024
We had a lovely time at this hotel. The experience was convenient. The staff were incredibly accommodating. They kept our luggage after check out so we could explore more of the area, which was very helpful.
Comment from Hotel Management
12 Nov 2024 by Renea Barisic , Hotel Management
Dear Ololade, Thank you for taking your time to provide us with your feedback. I am delighted to hear that you have enjoyed your stay with us and I am we were able to help. We hope to welcome you back in the future. Kind Regards, Renea Barisic Guest Services Supervisor
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Renea Barisic , Hotel Management
Dear Simon,Thank you taking your time to provide us with a 5* review. We hope to welcome you back in the future. Kind Regards, Renea Barisic Guest Services Supervisor
by A verified traveler
Posted 5 Nov 2024
This is a beautiful property. Fabulous ballroom. Sadly usual problem of mirror not having a chair or surface nearby to enable hair and makeup. I wish hotels would take this into account. We do not like to do hair and makeup standing in a steamy bathroom! Thanks.
Comment from Hotel Management
9 Nov 2024 by Miah Kennedy- Guest Services Team Leader, Hotel Management
Dear Anneve,Thank you for taking the time to share your feedback with us, it is greatly valued. We are so thrilled to hear you had a lovely stay us. You will be happy to know all of our rooms now have stools by the mirror and we hope we can welcome you back again in the near future!Kind regards,
by A verified traveler
Posted 1 Nov 2024
A fabulous hotel, which we have stayed at before. Beautiful room and communal areas, which smell gorgeous. Breakfast was freshly made to order and service was really efficient and attentive.
Our only negative reflection on this visit was the service in Madeleine’s. We had booked a table and enjoyed an hour and a half of drinks, until we were told that our table had another reservation on it and we needed to leave straight away as the next guests had arrived early, despite the fact that I had just ordered a cocktail and my partner was half way through his drink. I completely understand that tables have time limits on them, but nobody advised us of this when we were seated, or at any point. We weren’t offered seats at the bar to finish our drinks, so I cancelled my cocktail order, which we were then charged for.
We will return to the hotel as it is a gorgeous spot, but will find somewhere else for cocktails next time, as we were left feeling very unwelcome.
Comment from Hotel Management
4 Nov 2024 by Martina Klesinger, Guest Services Team Leader, Hotel Management
Dear Kirsten,Thank you for sharing your feedback with us. We are thrilled to hear that you're a returning guest that means a lot to us! However, we are truly sorry to hear about your experience at the bar and we can understand how this would make you feel unwelcome. Our goal is to always create a welcoming atmosphere for all of our guests, and we'll be addressing this with our team to ensure this doesn't happen again. Thank you for bringing this to our attention. We look forward to welcome you back again soon.Warm regards
