Ratings based on 382 Verified Reviews

3.2 out of 5
76% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Dec 2021 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Dec 2021 on Hotels
4 out of 5
by A verified traveler

Pleasantly Surprised

Posted 11 Dec 2021 on Hotels
The hotel was good considering the price we payed, everyone we spoke to was friendly, and the room was ideal for ourselves and two dogs. We stayed 3 nights, and will use this hotel again.
3 out of 5
by A verified traveler

Posted 5 Dec 2021
Shower of water was very safety about quantities
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Nov 2021 on Hotels
5 out of 5
by A verified traveler

weekend break

Posted 18 Nov 2021 on Hotels
we stayed at the superior hotel for a weekend break to catch up ith family . On arrival we needed to change room to a gound floor room due to problems I hve with stairs . The staff where very helpfull and gave us a ground floor room no problem.The hotel was clean and all staff where very help . There is a bus stop outside the hotel for easy of bus routes,and a kfc acroos the road.Dudley town centre is a five minute taxi ride or 15 minute walk. we enjoyed our stay and would reurn again.
4 out of 5
by A verified traveler

Weekend break

Posted 15 Nov 2021 on Hotels
Very handy location to local amenities and sites. Clean room and good customer service.
2 out of 5
by A verified traveler

Not over thrilled

Posted 15 Nov 2021 on Hotels
The rooms are very dated, nothing like on the advertising pictures.we drove past it once thinking it was a derelict building and looked closed down. Entrance is not inviting and the rooms are less than basic to be honest.
4 out of 5
by A verified traveler

Posted 25 Oct 2021 on Hotels
Room comfortable however we had to ask for toiletries as there was only conditioner in the bathroom this was quickly rectified you could smell the room was freshly painted but there splatters of paint on the bathroom floor and carpet think the later should be renewed , staff were friendly
Comment from Hotel Management
25 Oct 2021 by Tom, Hotel Management
Hi Peter, Thank you for your great review, we are aware there are areas of the rooms that need a touch up and we appreciate you bringing your points to our attention. Glad to hear overall you have enjoyed your stay and I hope we can welcome you back in the near future. Kind Regards Tom Webb Deputy GM
2 out of 5
by A verified traveler

Posted 12 Oct 2021 on Hotels
Comment from Hotel Management
25 Oct 2021 by Tom, Hotel Management
Hi Conrad, Sorry to see you haven't scored highly for your stay with us any feedback is always welcome. Many thanks Tom Webb Deputy GM
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