Ratings based on 390 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Only problem The Rooms Was Roach Infested Big Time!
Comment from Hotel Management
31 Oct 2024 by Suburban500 , Hotel Management
Please accept my sincere apology for the inconvenience. We are working diligently to correct the some of the rooms are experiencing. I wish that you had brought your issue to our attention so we could have addressed it accordingly and immediately onsite. Hope to service you again in the future.
by A verified traveler
Posted 13 Oct 2024
It was good
Comment from Hotel Management
16 Oct 2024 by Suburban500 , Hotel Management
Thank you for choosing Suburban Studios and also for sharing your experience with us. We look forward to doing business with you in the future.
by A verified traveler
Posted 4 Oct 2024
Just not good overall. I would not stay here again.
Comment from Hotel Management
7 Oct 2024 by Suburban500 , Hotel Management
Thank you for choosing Suburban Studios Homewood. I hate that we failed to meet your expectations. Hopefully you will give us another try in the future. Best wishes...
by A verified traveler
Posted 2 Oct 2024
This property is terrible. Dirty and smelly. Nasty covers on bed. Smoky. Nasty ceiling. Roaches. Pictures on the website looks nithing like that in person.I didnt even stay. Walked i. And right back out.
Comment from Hotel Management
3 Oct 2024 by Suburban500, Hotel Management
Thank you for choosing Suburban Studios for your hotel needs. I want to apologize for the unsatisfactory experience you had. I wish that your issues were brought to our attention while you were here, so we could have addressed immediately and accordingly. I will use your comments for training purposes and addressing your mentioned comments. Thank you...
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Suburban500, Hotel Management
My apologies for failing to meet your expectation. I wish we were informed of your issues before you left so we could have tried to make things right. Hopefully in the future you will try us again for a much better stay experience. Best regards..
by A verified traveler
Posted 21 Jul 2024 on Hotels
Roaches and bad smell in hallways
Comment from Hotel Management
22 Jul 2024 by Suburban500, Hotel Management
Please accept my sincere apologies for failing to meet your expectations. i will be using your comments for training purposes and will have pest control address those issues.
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
15 Aug 2024 by Suburban500, Hotel Management
Thank you for staying and also sharing your stay experience. Best regards..
by A verified traveler
Posted 3 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Suburban500, Hotel Management
Thank you for choosing Suburban Studios Homewood and also for sharing your experience.
by A verified traveler
Posted 2 Jul 2024
Absolutely terrible. Staff, rooms, customwr service. All horrible.
Comment from Hotel Management
6 Jul 2024 by Suburban500, Hotel Management
Please accept my sincerest apologies for failing to meet your expectations. It looks like you stayed 5nights and none of your issues were ever brought to our attention. I wished that I was made aware of your problems so they could have been addressed immediately and accordingly. Hopefully in the future you will give us another chance to show you a great stay. Best wishes..
by A verified traveler
Creatures
Posted 22 Jun 2024 on HotelsService was extremely friendly but was roach infested and bed bugs
Comment from Hotel Management
24 Jun 2024 by Suburban500, Hotel Management
Please accept my sincere apology for us failing to meet your expectation during your stay. I truly wish that your issues would have been brought to our attention while you were here. I will look into the issues mentioned.
