Ratings based on 964 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
First impressions, large secure car park. Very welcoming and lovely reception area. All staff were extremely friendly and helpful. We only had a snack in the bar/restaurant, but both service and quality were excellent and reasonably priced. Our room was clean and comfortable. Breakfast was enjoyable, again made even better by the staff. The chef accommodated my requests (e.g. they didn't have chilli oil, so he made me one with olive oil and chilli's - thank you for that!). The only negative was the fire alarm at 6.30 am. We mentioned this at check-out, and again the staff took this on board and dealt with it in a very positive way. I would definitely stay at this hotel again when next in the area, and we would try the restaurant and spa next time too.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Park Hall Hotel & Spa, Hotel Management
Dear Gary,Thank you so much for your fantastic review score! We're thrilled to hear you enjoyed your stay and plan to return. We can’t wait to welcome you back soon!
by A verified traveler
Posted 3 Nov 2024
The location was perfect The hotel was spotless. Staff was amazing very helpful very clean. Very happy.
Comment from Hotel Management
7 Nov 2024 by Park Hall Hotel & Spa, Hotel Management
Dear Jason,Thank you so much for your kind words! We’re thrilled to hear that our location, cleanliness, and helpful team made your stay so enjoyable. Knowing that you were very happy with your experience is the best compliment we could receive.We look forward to welcoming you back for another perfect stay soon!
by A verified traveler
Posted 29 Oct 2024
Great customer service
Comment from Hotel Management
7 Nov 2024 by Park Hall Hotel & Spa, Hotel Management
Dear Glenn,Thank you so much for your fantastic review score! We're thrilled to hear you enjoyed your stay and plan to return. We can’t wait to welcome you back soon!
by A verified traveler
Posted 21 Oct 2024
Almost perfect everything other than my room was a double room with king size bed but my bed was a basic double bed
Comment from Hotel Management
27 Oct 2024 by Park Hall Hotel & Spa, Hotel Management
Dear Ervins,Thank you for your feedback! We’re glad to hear that most aspects of your stay were enjoyable. We apologize, however, for the discrepancy with your bed size. We understand that having the expected bed size is important for comfort, and we’re sorry this fell short of your expectations.Your feedback has been noted, and we’ll ensure our room descriptions align accurately with what’s provided. Thank you again for bringing this to our attention, and we hope to welcome you back for a fully satisfying experience in the future.
by A verified traveler from Saint Mary's Island
Posted 15 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Park Hall Hotel & Spa, Hotel Management
Dear Jagdish,Thank you or choosing Park Hall Hotel & Spa for your recent stay, we have noticed that you have given us a low review score, do you mind reaching out to us via any of our contact outlets and letting us know what affected your stay? we would love to hear from you as your feedback would mean a great deal to our improvements. Kindest regards,
by A verified traveler
Posted 14 Oct 2024
Carpets dirty smells in the room of sweat
Dusty caused me to cough through out the night
Would never of stayed here if someone had told me
Comment from Hotel Management
27 Oct 2024 by Park Hall Hotel & Spa, Hotel Management
Dear Mundip,Thank you for your feedback. We’re very sorry to hear about the issues you encountered with cleanliness and odors in your room, as well as the discomfort it caused during your stay. This is certainly not the standard of experience we strive to offer, and we apologize for the inconvenience.Your comments regarding the carpet, dust, and room odor have been shared with our housekeeping team for immediate attention. Please know that we’re committed to addressing these issues to ensure a more comfortable environment for all our guests.Thank you for bringing this to our attention. We hope you’ll consider giving us another chance to provide a better experience.
by A verified traveler
Posted 8 Oct 2024
Friendly and helpful staff. Room what you would expect for a business hotel. Executive level room but no bottled water.
Comment from Hotel Management
13 Oct 2024 by Park Hall Hotel & Spa, Hotel Management
Dear Simon,Thank you for taking the time to share your feedback. We are delighted to hear that you found our staff to be friendly and helpful, as we strive to provide excellent service to all our guests.We apologize for the oversight regarding the bottled water in your Executive level room. This should have been provided, and we will address this with our housekeeping team to ensure it doesn’t happen again. Your feedback is valuable to us, and we will use it to improve the guest experience.We hope to welcome you back in the future and provide you with an even better stay.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Park Hall Hotel & Spa, Hotel Management
Dalvinder,Thank you so much for your fantastic review score! We're thrilled to hear you enjoyed your stay and plan to return. We can’t wait to welcome you back soon!
by A verified traveler
Posted 6 Oct 2024
All good
Comment from Hotel Management
7 Nov 2024 by Park Hall Hotel & Spa, Hotel Management
Dear Patrick,Thank you so much for your fantastic review score! We're thrilled to hear you enjoyed your stay and plan to return. We can’t wait to welcome you back soon!
