Ratings based on 947 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Close to airport for early departure or late arrival convenience.
by A verified traveler from Bryn Mawr
Posted 10 Dec 2024
close to airport , clean, staff was helpful, rooms are clean and comfy...
Comment from Hotel Management
10 Dec 2024 by Novotel Team, Hotel Management
Here’s a response for that review:Thank you for your wonderful feedback! We’re so glad you enjoyed our convenient location, clean rooms, and the helpfulness of our staff. It's great to know you found your room comfortable as well. We hope to welcome you back soon!
by A verified traveler
Posted 2 Dec 2024
It was very quiet and convenient
Comment from Hotel Management
9 Dec 2024 by Novotel Team, Hotel Management
Thank you for your review! We're so glad to hear that you found the hotel quiet and convenient. We look forward to welcoming you back for another relaxing stay!
by A verified traveler
Posted 25 Nov 2024
Bed was like a rock paint peeling off ceiling and dinner food well over priced(£100 for 2 adults 1 child) wouldnt stay here again!
Comment from Hotel Management
9 Dec 2024 by Novotel Team, Hotel Management
Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations. We apologize for the discomfort with the bed, the condition of the ceiling, and the pricing of the dinner. Your comments are invaluable, and we will address these issues with our team to ensure improvements are made. We understand your disappointment and hope you might consider giving us another chance in the future for a more enjoyable stay.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
9 Dec 2024 by Novotel Team, Hotel Management
Thank you for your review! We're glad to hear that you had a positive stay overall. We look forward to welcoming you back in the future!
by A verified traveler from Smethwick
Posted 18 Nov 2024
Convenient but way overpriced
Comment from Hotel Management
9 Dec 2024 by Novotel Team, Hotel Management
Thank you for your feedback. We're glad you found our location convenient, though we're sorry to hear that you felt the price was too high. We hope to welcome you back for a better experience in the future.
by A verified traveler
Posted 17 Nov 2024
Convenient location right outside the airport. Friendly staff, decent sized rooms. Bathroom was a little run down. Perfectly fine for an overnight before a flight
Comment from Hotel Management
9 Dec 2024 by Novotel Team, Hotel Management
Thank you for your review! We're glad to hear you enjoyed our convenient location, friendly staff, and spacious rooms. We appreciate your feedback about the bathroom and will look into improving that area. We're happy to have been a good choice for your overnight stay and hope to welcome you back in the future!
by A verified traveler
Posted 17 Nov 2024
Right on the doorstep of the departure gate entrance of Birmingham International it is ideal for overnight stays before early flights. Lovely staff at too!
Comment from Hotel Management
9 Dec 2024 by Novotel Team, Hotel Management
Thank you for your wonderful review! We're thrilled to hear that our location was perfect for your early flight and that you had a positive experience with our staff. We hope to welcome you back for another convenient and comfortable stay soon!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
9 Dec 2024 by Novotel Team, Hotel Management
Thank you for your review! We're glad to hear that you had a positive stay overall. We look forward to welcoming you back in the future!
by A verified traveler
Posted 10 Nov 2024
Couldn't ask for a better located Hotel, both to the airport and NEC, good transport links into Birmingham at not a great cost. Excellent breakfast and comfortable beds.Great overall.
Comment from Hotel Management
9 Dec 2024 by Novotel Team, Hotel Management
Thank you for your fantastic review! We're delighted to hear that you enjoyed our prime location, as well as the transport links to Birmingham. It's great to know you had a comfortable stay with an excellent breakfast to start your day. We look forward to welcoming you back for another great experience soon!
