Ratings based on 757 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
All as expected, nice, clean, comfortable etc...the only down sides were that the TV in the room didnt work. The lighting was very bright, there was no dimmer or small side light....and lastly the surprise parking charge on top of the booking!
Maybe there was a TV charge I didnt pay!?....
Comment from Hotel Management
3 Nov 2024 by Diana , Hotel Management
Dear Andrew,Thank you for sharing your feedback. We're pleased to hear you found the room clean and comfortable overall. We apologize for the inconvenience with the TV and the lighting. Our team is available at reception 24/7 for any issues, and we would have been happy to assist with the TV during your stay. Your feedback is valuable, and we'll consider it as we work to enhance our guests' experience. Thank you again, and we hope to welcome you back soon!
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Diana , Hotel Management
Dear Robert, Thank you for the feedback.
by A verified traveler
Posted 27 Oct 2024
Overall the hotel lobby is very nice. Rooms are all clean. Bed was uncomfortable as had a dip in the middle. Only 1 pillow each side of the bed. Shower too powerfull and bathroom ended up getting soaking wet. Also bathroom smelt of drains which was not good at all.
Comment from Hotel Management
3 Nov 2024 by Diana , Hotel Management
Dear Tasha,Thank you for taking the time to share your feedback with us. We're glad you enjoyed the ambiance of our lobby and found the rooms clean. We apologize, however, for the discomfort caused by the bed and the limited pillows. We'll have our maintenance team inspect the bed and the bathroom to address the dip and drainage issues you mentioned. We appreciate your comments, as they help us improve, and hope to have the opportunity to make your next stay much more comfortable.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Diana, Hotel Management
Dear Adesuwa,Thank you for your feedback.
by A verified traveler
Posted 19 Oct 2024
Room was a nice size, clean and warm, tea & coffee station available which was great. Personal preference for he bed was a little firm for me but hubby said it was great for him.
Comment from Hotel Management
27 Oct 2024 by Diana , Hotel Management
Dear Victoria,We very much appreciate your comments regarding your stay at the Ibis Coventry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 13 Oct 2024
Quick check in by polite and friendly staff. Comfortable room, clean and quiet.
Used quick check out service, great value for the cost and easy walking distance to the centre
Comment from Hotel Management
16 Oct 2024 by Diana, Hotel Management
Dear Christopher,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the quick check-in and check-out process, as well as the comfort and cleanliness of your room. It's great to know that you found good value in your stay and appreciated our convenient location. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 12 Oct 2024
I liked the fact this hotel is so close to campus and very convenient for all my needs. The rooms are clean and tidy basic no fancy trimmings. The bathroom is like a space age capsule with a great shower, mine was very powerful. Breakfast was good and hearty.
Loved that I could leave my car and just walking in to the city centre.
What I did find was The menu is basic on an evening and limited options over a few nights lead me to having to order in or eat away.
Struggled to get on the internet to the point I gave in and couldn’t do uni work in an evening.
Other than that yes I will stay here again.
Comment from Hotel Management
16 Oct 2024 by Diana, Hotel Management
Dear Allison,Thank you for taking the time to share your detailed feedback! We're glad you enjoyed our convenient location, clean rooms, and the unique design of the bathroom, as well as the hearty breakfast. It's great to hear that being able to leave your car and walk into the city centre made your stay even more convenient.We apologize for the limited evening menu options and the issues you experienced with the internet—your comments are helpful as we work on improving these aspects for our guests. We're happy to know that, despite these challenges, you're still considering staying with us again. We look forward to welcoming you back soon and ensuring an even better experience!
by A verified traveler
Posted 6 Oct 2024
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Comment from Hotel Management
16 Oct 2024 by Diana, Hotel Management
Dear Neil, Thank you for your feedback.
by A verified traveler
Posted 3 Oct 2024
Overall, the Ibis is a good place to stay for a few nights in Coventry. It is located within walking distance of both the train station and the city centre.
The staff are, for the most part, friendly and helpful (there was one exception on the morning I left, but it was early and no one is at their best at 6.30am). The first room I was given was far too noisy, to the extent that sleeping was not easy - the room (132) is right next to a busy main road/roundabout and the old sash windows offer almost no sound proofing.
I asked to be moved - and by the time I returned on my second day, I had been transferred to a room that faced out the back of the hotel. Strangely, this room, although in a far quieter location, had a far better double-glazed (non-sash) window that silenced any stray noise from outside. The hotel need to consider changing the windows in any road-facing rooms to match these, as that would probably help to significantly reduce the problem.
Breakfast was a buffet, but sufficient. Noise aside, the rooms were comfortable and the shower worked very well.
Sort out the noise and this would be closer to a 5-star review
Comment from Hotel Management
5 Oct 2024 by Diana, Hotel Management
Dear Neal,Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found our location convenient and that our staff were, for the most part, friendly and helpful. We sincerely apologize for the noise issue you encountered in the first room and appreciate your patience while we arranged the quieter room for you. Your suggestion regarding the windows in the road-facing rooms is very valuable, and we will certainly review this with our team to improve the guest experience.We're glad to know that, despite the noise, you found the rooms comfortable and enjoyed the shower facilities. We appreciate your constructive feedback and hope to welcome you back in the future for a stay that meets all your expectations. Thank you again for your review!
by A verified traveler
Posted 28 Sep 2024
The Ibis is perfect as usually. Lets say predictable perfection in hotels brand. Very very clean. Design and details are very good. Price to quality excellent.
Comment from Hotel Management
5 Oct 2024 by Diana, Hotel Management
Dear Robert,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and that we continue to meet your expectations. It's great to know that our cleanliness, design, and attention to detail made your experience even better. We truly appreciate your kind words and look forward to welcoming you back for another "predictably perfect" stay!
