Ratings based on 699 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
Very nice room
Comment from Hotel Management
28 Dec 2024 by General Manager, Hotel Management
Dear Nathaniel,We are delighted you enjoyed your stay at Hilton Garden Inn Downtown Birmingham. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We are also pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. Thank you again for your review. We hope to see you soon!Best regards,Shane HayGeneral Manager
by A verified traveler
Posted 24 Dec 2024
Good experince
Comment from Hotel Management
25 Dec 2024 by General Manager, Hotel Management
Dear GRACIELA, Thank you for staying at Hilton Garden Inn Downtown Birmingham and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Best regards,Shane HayGeneral Manager
by A verified traveler
Posted 23 Dec 2024
Location excellent
Comment from Hotel Management
24 Dec 2024 by General Manager, Hotel Management
Dear Roberta, Thank you for your gracious review of Hilton Garden Inn Downtown Birmingham. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Best regards,Shane HayGeneral Manager
by A verified traveler
Posted 19 Dec 2024
Easy parking and convenient to restaurants
Comment from Hotel Management
19 Dec 2024 by General Manager, Hotel Management
Dear Mirquetta,Thank you for highlighting the parking convenience and our fantastic location! We’re so glad you enjoyed the accessibility and nearby dining options during your stay. It’s always our goal to make your experience seamless and enjoyable. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Hilton Garden Inn Downtown Birmingham on your next visit!Best regards,Shane HayGeneral Manager
by A verified traveler from District Heights
Posted 10 Nov 2024
A microwave was not accessible to guests. The refrigerator is questionable
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Dear Michelle,Thank you for sharing your rating. We genuinely care about ensuring our guests' comfort, and we apologize if we did not meet these expectations. We have noted your concern about the microwave and refrigerator. Please know that we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback.Best regards,Shane HayGeneral Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Melissa,Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hilton Garden Inn Downtown Birmingham. We hope to have the pleasure of doing so again on your next visit to our city.Best regards,Shane HayGeneral Manager
by A verified traveler from Santa Rosa Bich
Posted 27 Oct 2024
Righteous in the room
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Galya,Thank you for your gracious review! We are glad to hear you enjoyed your room at Hilton Garden Inn Downtown Birmingham. We aim to create a welcoming atmosphere for all our guests. We hope to welcome you back soon for another great stay!Best regards,Shane HayGeneral Manager
by A verified traveler
Posted 27 Oct 2024
Ok...
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Latisha, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Best regards,Shane HayGeneral Manager
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by General Manager, Hotel Management
Dear Naomi,Thank you for the beautiful review. We are thrilled we met your expectations for a fantastic stay at Hilton Garden Inn Downtown Birmingham. We hope to have the pleasure of doing so again on your next visit to our city.Best regards,Shane HayGeneral Manager
by A verified traveler
Posted 21 Oct 2024 on Hotels
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Dear Heather,We hope you loved many aspects of our hotel and appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations and are grateful for your feedback. Thank you for staying with us. We are committed to providing outstanding service, and we hope you will revisit us so we can show you our dedication.Best regards,Shane HayGeneral Manager
