Ratings based on 952 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Really surprised by charging for umbrella's
Comment from Hotel Management
20 Nov 2024 by km, Hotel Management
Good afternoon, Patrick. thank you for your feedback, we look forward to seeing you in the future.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by KM, Hotel Management
Good afternoon Laura thank you for your feedback we look forward to seeing you in the future.
by A verified traveler
Posted 9 Nov 2024
Great locaion, walkable to nightlife economy
Comment from Hotel Management
12 Nov 2024 by KM, Hotel Management
Good afternoon, Mark thank you for your feedback we look forward to seeing you in the future.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Hilton Garden Inn Birmingham Brindleyplace, Hotel Management
Dear Perveen,Thank you for taking the time to share your score. We look forward to welcoming you back soon.Kind Regards
by A verified traveler from Kincardine
Posted 23 Oct 2024
Property is clean and good buffet breakfast
Comment from Hotel Management
23 Oct 2024 by km, Hotel Management
Good afternoon, Jeffery thank you for your feedback, we look forward to seeing you in the future.
by A verified traveler
Posted 20 Oct 2024
The welcome at this Hilton was not as expected to be honest. We were early to arrive, however when I enquired if I could check I was the room wasn’t ready but if I wanted to pay £20 an hour I could check in!! There was no welcome to Hilton etc
The bathroom was tired and teeny tiny. The beds oh my days how lovely they looked after a long day but the mattress so hard and I like a firm mattress. Staff at breakfast could do with a customer service course snappy and clearly not happy in their job. The hotel was busy but no condiments on tables no salt or pepper etc not what is expected for £200 plus a night.
But that said had a good time in Birmingham great location for Utilita Arena and lots of restaurants within walking distance. Taxi service from out front was also super easy.
Comment from Hotel Management
21 Oct 2024 by km, Hotel Management
Good afternoon, Sarah. Thank you for your feedback, we do charge a early check in fee of 25.00 from 12pm. All of the issue you have raised we have forwarded to the managers of the department to have to carry out further investigation.
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
10 Oct 2024 by KM, Hotel Management
Good morning Mohammad. Thank you for your feedback we look forward to seeing you in the future.
by A verified traveler
Posted 3 Oct 2024
Nice spacious room. Breakfast buffet with good selections
Comment from Hotel Management
3 Oct 2024 by KM, Hotel Management
Good morning Mark. Thank you for your feedback, we look forward to seeing you in the future.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by KM, Hotel Management
Good afternoon, Amarjit. thank you for your feedback, we look forward to seeing you in the future.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by KM, Hotel Management
Good morning, Dawn. thank you for your feedback we look forward to seeing you in the future.
