Ratings based on 967 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Thank you so much to the whole team, cheerful
And happy to help with whatever they could especially when I had a bit of a disaster pre my conference! Thanks so much! Great location very tidy with decent sized room and a very comfy bed
Comment from Hotel Management
14 Nov 2024 by HOM, Hotel Management
Thanks for the perfect rating, Esther. Thanks for the lovely feedback and we hope to see you again. All the best, Charlotte - Hotel Operations Manager.
by A verified traveler
Posted 10 Nov 2024
The service was really good staff very helpful there could of been a bit more opptions with the breakfast like fried egg an mushrooms for vegetarians
Comment from Hotel Management
11 Nov 2024 by HOM, Hotel Management
Thanks for the amazing rating, Lisa. We appreciate the feedback and we hope to welcome you back. All the best, Charlotte - Hotel Operations Manager.
by A verified traveler
Posted 6 Nov 2024
Nice big clean room and spacious shower.
Free breakfast included. Good selection of hot and cold food, drinks and a waffle maker.
About 15/20 minutes walk from the city centre and there is a tram station right next to the hotel if you would rather take public transport (£2.20 one way and takes about 5 mins to get to grand central station).
Little gym area in the basement with your basic machines and weights section.
We enjoyed our stay and would stay again.
Comment from Hotel Management
7 Nov 2024 by HOM, Hotel Management
Thanks for the amazing rating, Lina. We highly appreciate the feedback and we hope to see you again. All the best, Charlotte - Hotel Operations Manager.
by A verified traveler
Posted 6 Nov 2024
Tea coffee not replenished in 4 days
Dirty cups and dishes left in room and not replaced
Bathroom door damaged and difficult to open and close
Comment from Hotel Management
7 Nov 2024 by HOM, Hotel Management
Simon, thanks for your feedback. Please feel free to drop us a message so we can discuss this. All the best, Charlotte - Hotel Operations Manager.
by A verified traveler
Posted 3 Nov 2024
Nice hotel and free bre
Comment from Hotel Management
3 Nov 2024 by Alexandra , Hotel Management
Dear Jessica Thank you for you review. The guest suggestions and advice help us to impro our service. Kind Regards
by A verified traveler
Posted 1 Nov 2024
The surrounding area the property sits in isnt great. The hotel foyer and lift need a bit of an update. The room was clean and comfortable and the breakfast was basic but very good with an available microwave too. Check-in snd check-out were made simple.
Comment from Hotel Management
1 Nov 2024 by HOM, Hotel Management
Hi Linda, thanks for the review. We appreciate the feedback and will look into this. All the best, Charlotte - Hotel Operations Manager.
by A verified traveler
Posted 22 Oct 2024
Excellent for a 1 night stay in Birmingham. Metro is right behind the hotel so very convenient for getting to city centre, nice cosy/comfortable bar and great breakfast! No complaints!
Comment from Hotel Management
22 Oct 2024 by HOM, Hotel Management
Wow, 5-stars! Thanks so much, sally. We hope to welcome you back and All the best, Charlotte - Hotel Operations Manager.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
22 Oct 2024 by HOM, Hotel Management
Wow, 5-stars! Thanks so much, Raj. We hope to welcome you back and All the best, Charlotte - Hotel Operations Manager.
by A verified traveler
Posted 7 Oct 2024
I didn't expect too much from a hotel in the Jewellery Quarter - but it was a very pleasant surprise. Clean, comfortable and friendly. Reasonably easy to get to other parts of the City. And I enjoyed pocketing the savings.
Comment from Hotel Management
8 Oct 2024 by HOM, Hotel Management
Thanks for the perfect rating, David. We're thrilled to hear you had a pleasant stay. We hope to see you again and All the best, Charlotte - Hotel Operations Manager.
by A verified traveler
Posted 28 Sep 2024
Great reception staff. Good choice at breakfast. Shower a bit mouldy round the edges. Sheets lovely and clean and crisp. TV was offline
Comment from Hotel Management
30 Sep 2024 by HOM, Hotel Management
Daniel, thanks for the amazing rating. We appreciate the feedback and will look into this. We hope to see you again and All the best, Charlotte - Hotel Operations Manager.
