Ratings based on 268 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Although the service staff was exceedingly friendly, the hotel condition is TERRIBLE. None of the items you would expect in any chain hotel were not included. NO CLOSETS in the rooms - a flimsy wardrobe bolted to the wall like 5 inches wide, with NO HANGERS. NO full length mirror. If you want to plug in your electronics,ONLY ONE plug, and not near the bed. I was unable to use a medically necessary CPAP machine. Plug in bathroom didn't work. No blow dryer, and when I called for one, the replacement provided also didn't work. Got one on the third try but had to use it without a mirror in the room. The parking on the Expedia site indicated $15 per night self park - but in reality only valet parking at $35 per night! Parking not on the hotel property is a scary, dark lot across the street with no clear instructions of how to pay. Asked multiple times to speak to a manager, and never heard anything. No manager on the property all weekend. I posted a complain on Marriott Bonvoy where I am a platinum member, and no action taken. When I called Marriott, they said I had to deal directly with the property. Called the property 5 times over 2 days to get to front desk to ask for manager, and never managed to reach a human being. This experience has dramatically reduced my impression of Marriott. AVOID THIS HOTEL
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 24 Oct 2024
customer service was great
by A verified traveler from Ponchatoula
Posted 27 Sep 2024
Wasn’t a fan of the parking situation but everything else was great!
by A verified traveler
Posted 25 Sep 2024
Two blocks to the Alabama theater, a great entertainment venue.
by A verified traveler
Posted 24 Sep 2024
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by A verified traveler
Posted 22 Sep 2024 on Hotels
by A verified traveler
Posted 18 Sep 2024
Very clean and comfy hotel. Breakfast was amazing. Staff were very welcoming and went and beyond to ensure you enjoyed your stay.
by A verified traveler
Posted 11 Sep 2024
We had a few rooms and were staying there for a trial at the Federal Courthouse, one of the persons in our party complained about his commode being broken the entire time we were there, we were told everyday it would be fixed, it never was, we were there for 5 nights.
by A verified traveler
Posted 9 Sep 2024
