Ratings based on 423 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 1 Nov 2024
The front desk staff was so kind and responsive.
by A verified traveler
Posted 5 Aug 2024
Very nice clean and quiet place love it
Comment from Hotel Management
5 Aug 2024 by Fairfield Inn and Suites Bessemer, Hotel Management
Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us and we loo forward to seeing you again.
by A verified traveler
Posted 2 Aug 2024
Was a nice hotel. Was clean, safe and comfortable. The beds were very comfy and the breakfast good.
Comment from Hotel Management
5 Aug 2024 by Fairfield Inn & Suites Bessemer, Hotel Management
Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us and we loo forward to seeing you again.
by A verified traveler
Posted 14 Jul 2024
Comment from Hotel Management
5 Aug 2024 by Fairfield Inn & Suites Bessemer, Hotel Management
Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us and we loo forward to seeing you again.
by A verified traveler from Arnaudville
Posted 14 Jul 2024
It was a nice place to stay a night as we traveled. The pool was too cold for the kids to swim. That was disappointing because they wanted to
Comment from Hotel Management
24 Jul 2024 by ZHW, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us at Fairfield - Bessemer. We’re glad to hear that you found our hotel to be a nice place for your overnight stay.We’re sorry to learn that the pool temperature was too cold for your kids to enjoy. We understand how disappointing that can be, especially when they were looking forward to swimming. Your comments are valuable, and we will take them into consideration as we work to improve our amenities.Thank you again for your feedback, and we hope to have the opportunity to welcome you and your family back in the future for a more enjoyable experience.
by A verified traveler
Posted 14 Jul 2024
Parking was a disaster. Due to the number of guests, we were relegated to the back side of the building which was nearly impassable. The parking lot was completely destroyed by construction equipment and vehicles. Luckily we travelled in my full size pickup and were able to traverse the deep holes and uneven parking surfaces. I felt sorry for others that also had to use the back lot.
Comment from Hotel Management
24 Jul 2024 by ZHW, Hotel Management
Thank you for taking the time to leave a review about your recent stay with us. We’re delighted to hear that you enjoyed your stay overall.We sincerely apologize for the inconvenience you experienced with our parking facilities. We understand that the condition of the parking lot was less than ideal, and we regret that it impacted your experience. The construction work has indeed affected the parking area, and we are actively working on improvements to ensure better access and safety for all our guests.We appreciate your understanding and patience, and we hope to have the chance to welcome you back in the future under more favorable circumstances.Thank you once again for your feedback.
by A verified traveler
Posted 13 Jul 2024
The property was clean, and the staff was very friendly and helpful. The breakfast was excellent and had gluten free options.
Comment from Hotel Management
24 Jul 2024 by ZHW, Hotel Management
Thank you for your wonderful 5-star review! We’re thrilled to hear that you enjoyed our clean property, friendly and helpful staff, and excellent breakfast with gluten-free options. Your kind words are greatly appreciated and will be shared with our team.We look forward to having the pleasure of welcoming you back to Fairfield Inn and Suites on your next visit to Bessemer, AL.
by A verified traveler
Very Good but not Excellent!
Posted 25 Jun 2024 on HotelsWe’ve traveled the world in the last 20-25 years.99 % of the time we used Hotels.com for the reservation. For the first time in our long travel history we did not get the room we reserved on the website. And when we travel with sassy, pretentious, easy irritated teens who want each a separate bed ….it’s a big problem. Once at the hotel we’ve been welcomed by a very polite front desk employee who unfortunately told us they did not have two double queen rooms anymore, as we had reserved . They offered us two rooms with one king bed and a very uncomfortable sofa bed. The fuse for disaster was lit.
The room were spacious, clean and the beds were very comfortable, but unfortunately we had to use the sofa beds for calming the teen spirits and that sofa bed is an insult for the hospitality industry. As comfortable as the bed was, so bad was the sofa bed.
The view from the window was also absolutely horrible (three major trash dumpsters) ….but overall was a decent experience. I am sure if they had respected the reservation with two queen bed , everything would have been perfect. Breakfast was very, very good.
I don’t know who to blame, I don’t think it was Marriott’s fault I blame it 100% on the Hotels.com website and their terrible, terrible system and changes they recently implemented ….a total disaster.
The investors in this company should be publicly shamed, they simply don’t care. They ruined a phenomenal travel website and app and now Hotels.com it’s a bad, bad, bad joke !!
Comment from Hotel Management
24 Jul 2024 by ZHW, Hotel Management
Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found our front desk staff polite and that you appreciated the cleanliness and comfort of the rooms, as well as the quality of the breakfast.However, I’m truly sorry to learn that we were unable to provide the room type you reserved and that this caused such inconvenience for you and your family. We understand how important it is to have the right accommodations, especially when traveling with teens who need separate beds. I also regret that the sofa bed did not meet your expectations and that the view from your window was less than ideal.It’s concerning to hear about the issues you experienced with your reservation through Hotels.com. We strive to ensure our guests have a seamless experience, and I’m disappointed that this was not the case for you. Your feedback will be shared with our team, and we will continue to work on improving our service and communication.Thank you again for your feedback, and we hope to have the opportunity to offer you a more satisfying stay in the future.
by A verified traveler
Posted 24 Jun 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by ZHW, Hotel Management
Thank you for the fantastic rating! We’re delighted to know you had a great stay. If you have any additional feedback or suggestions in the future, we’d love to hear them. Looking forward to welcoming you back to Fairfield Inn & Suites, Bessemer, AL.
