Ratings based on 263 Verified Reviews
3.0 Room cleanliness
2.9 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Altamonte Springs
Posted 15 Nov 2024
The smell was terrible. After arrived no one was at the front desk, had to call the hotel and wait more than 30 minutes for someone to check me in. The room was in very bad condition. The key to open the water on the tub was broken. And no hot water.
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear serena, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 27 Oct 2024
Nice
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Dear Carlos, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team.We hope you will revisit the next time you are in the area.Sincerely,Hotel Management
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 11 Oct 2024
Good
Comment from Hotel Management
12 Oct 2024 by Hotel Management, Hotel Management
Dear Kevin, Thank you for the generous review. It is always gratifying to receive praise for meeting expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. It was our pleasure serving you, and we hope to see you again soon. Sincerely,Hotel Management
by A verified traveler
Posted 6 Oct 2024
Disgusting. Shouldn't even be opened.
Comment from Hotel Management
7 Oct 2024 by Hotel Management, Hotel Management
Dear RaQuashia, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest, and we wish you safe travels!Sincerely,Hotel Management
by A verified traveler
Posted 30 Sep 2024
.
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 21 Sep 2024
It’s great
by A verified traveler
Posted 15 Sep 2024
