Ratings based on 129 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Good quality hotel in a central location. Car parking a bit marginal on capacity but location constrained.
by A verified traveler
Posted 9 Nov 2024
We booked in late due to a difficult situation with our previously booked accommodation. Check in was smooth, nothing was too much trouble. The room was clean and the bathroom was spotless with beautiful products available. Breakfast was delicious and my gluten allergy was well accounted for. Dinner was also stunning and checkout was quick and straightforward. Thank you Delta Marriott!
by A verified traveler
Posted 29 Oct 2024
Highly recommended. Great location for the city.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Wiktoria, Hotel Management
Dear Emma, Thank you very much for your amazing review. We hope everything went well and we cannot wait to welcome you again.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Wiktoria, Hotel Management
Dear Has, Thank you very much for your amazing review. We hope everything went well and we cannot wait to welcome you again.
by A verified traveler
Posted 23 Sep 2024
Great location, good price
Comment from Hotel Management
23 Sep 2024 by Wiktoria, Hotel Management
Dear Daniel, Thank you for your review. We hope you enjoyed your stay and to welcome you back again in the future!
by A verified traveler
Posted 11 Sep 2024
I liked the hotel - good location. Only minor thing was the bathroom which needed updating. Piece of enamel missing from bath and the shower head wasn’t very flexible
Comment from Hotel Management
11 Sep 2024 by Wiktoria, Hotel Management
Dear Dermot,Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the hotel’s location! However, we’re sorry to hear that the bathroom didn’t meet your expectations. Your comments about the bath enamel and the shower head are greatly appreciated, and we will address these issues with our maintenance team to improve our facilities.We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.
by A verified traveler
Posted 25 Aug 2024
This hotel has gone downhill ever since they closed the spa area. They have new staff that cannot communicate and accommodate simple requests, not forgetting how miserable they always look. No pride in representing the Marriott. Having said that the cheap facilities in the room just makes the hotel look like a glorified Travelodge, not a Marriott standard! I book here purely for the convenience, but this is well overpriced for what you get. Its nothing compared to what it was five years ago. They still charge the same price as they did when they had the spa, and now without these facilities and poor staff they still charge the same with a extortionate parking charge.
Comment from Hotel Management
27 Aug 2024 by Wiktoria, Hotel Management
Dear Kuli,Thank you for taking the time to share your feedback with us. We appreciate your comments and are sorry to hear that your recent stay did not meet your expectations.While our spa area is no longer available, we strive to ensure that all our current facilities and services are clearly communicated on our official website, so guests know exactly what to expect during their stay. We understand that the changes may not align with your previous experiences here, and we apologize if this affected your visit.Regarding parking, our fees are among the most competitive in the area. For instance, the lowest NCP rate in Birmingham is 14.95 per day, making our pricing comparable and convenient given our central location.We value all our guests, and while we hope to welcome you back in the future, we understand if you choose to explore other options. Your comfort and satisfaction are important to us, and we’re always here to assist with any specific needs or requests you may have.Thank you again for your feedback.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Wiktoria, Hotel Management
Dear Tom, Thank you very much for your review. We hope you enjoyed your stay and cannot wait to welcome you back in the future.
