Ratings based on 968 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
On site parking at reasonable prices
Pleasent staff very helpful
Comment from Hotel Management
21 Nov 2024 by Ahmed, Hotel Management
Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon.Kind Regards,Ahmed MorsyFront Office Manager
by A verified traveler from Callow End
Posted 15 Nov 2024
Room 504 bed was poor more like a trampolene. Staff coped well with loss of electricity on Friday at 9am Ali in the bar and restaurant was excellent.
Comment from Hotel Management
21 Nov 2024 by Ahmed, Hotel Management
Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon.Kind Regards,Ahmed MorsyFront Office Manager
by A verified traveler
Posted 15 Nov 2024
EASY ACCESS TO RESORTS WORLD , FRIENDLY STAFF COULDNT DO MORE
SHAME ABOUT THE POWERCUT
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Marina Orac, Hotel Management
Dear Cara,Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed.We look forward to welcoming you back soon.Kind Regards,Marina OracAssistant Front Office Manager
by A verified traveler from DIDCOT
Posted 8 Nov 2024
The hotel was very nice, however, the check-in was a problem as they did not have my booking properly recorded against my name, apparently the wrong information was passed by Expedia
Comment from Hotel Management
9 Nov 2024 by Marina Orac, Hotel Management
Dear Paul,Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed.We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon.Kind Regards,Marina OracAssistant Front Office Manager
by A verified traveler
Posted 27 Oct 2024
The parking is a joke. Yes it was stated that parking would cost £10 but it didn’t say where you would pay. There is a parking terminal right outside the hotel which you have to walk past to get to the hotel so we just paid there, an extra £20 at that! No reimbursement or anything from the hotel. Ridiculous
Comment from Hotel Management
29 Oct 2024 by Marina Orac, Hotel Management
Dear Mark,Thank you for your recent feedback. Unfortunately, all of the hotels in the area are required to charge for car parking as we are situated on the NEC site however our senior Management Team do assess these charges regularly to ensure these costs are kept as low as possible for our guests. I have passed over your comments about better signage for payments to our Marketing Team.Again, thank you for your comments and we hope you visit us again soon.Kind regards,Marina OracAssistant Front Office Manager
by A verified traveler
Posted 23 Oct 2024
Overall good
Comment from Hotel Management
29 Oct 2024 by Marina Orac, Hotel Management
Dear Parminder,Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed.We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon.Kind Regards,Marina OracAssistant Front Office Manager
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Marina Orac, Hotel Management
Dear Yvonne,Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed.We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon.Kind Regards,Marina OracAssistant Front Office Manager
by A verified traveler
Posted 13 Oct 2024
Would stay again.
Comment from Hotel Management
16 Oct 2024 by Marina Orac, Hotel Management
Dear Heather,Thank you for taking the time to leave such wonderful feedback, we are very happy to hear that we exceeded your expectations and your stay was overall a great experience.We look forward to welcoming you back again soon!Kind Regards,Marina OracAssistant Front Office Manager
by A verified traveler
Posted 6 Oct 2024
Lovely hotel
Good location
Friendly and helpful staff
Comment from Hotel Management
7 Oct 2024 by Marina Orac, Hotel Management
Dear Claire,Thank you for taking the time to leave your review. On behalf of our entire team, I want to thank you for your lovely comments about our hotel. What you described is definitely the kind of experience we want all of our guests to have.We are so pleased to hear that you enjoyed your time here with us and we look forward to welcoming you back soon!Kind Regards,Marina OracAssistant Front Office Manager
