Ratings based on 640 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
13 Nov 2024 by reception, Hotel Management
Thank You for your feedback
by A verified traveler
Posted 2 Oct 2024
I loved the building
Comment from Hotel Management
29 Oct 2024 by reception, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 29 Sep 2024
Amazing property, plenty of history and full of character. The staff were wonderful, dinner and breakfast were great. However, the whole point of staying in a hotel is to sleep but unfortunately, I had the worst night ever, in the most uncomfortable bed I have ever slept in. The mattress must have been really old and gave no support or comfort. We were in an annexe with paper thin walls, so you could hear guests above and next door. I couldn't wait for the night to be over.
Comment from Hotel Management
25 Oct 2024 by reception, Hotel Management
Thankyou for your feedback
by A verified traveler
Posted 24 Sep 2024
Thank you very much for the nice stay
Comment from Hotel Management
27 Sep 2024 by reception, Hotel Management
Thank you for your feedback, we are so pleased you enjoyed your stay with us.
by A verified traveler from London
Posted 16 Sep 2024
Worst experience ever , smelling corridors, rooms we not clean properly , cheap mattress, shouldn’t be in VIP access list
Comment from Hotel Management
9 Nov 2024 by reception, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 15 Sep 2024
It’s a beautiful building. Sadly, the inside is run down and dated. Bedrooms were okay, very sub par. Tea and coffee facilities in room are poorly presented and just left in a heap. Not the be all and end all but it’s good to pay attention to the little things.
Comment from Hotel Management
25 Oct 2024 by reception, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 6 Sep 2024
It is a lovely old and interesting building, although the decor ie carpets etc are a little tired looking and could do with a refresh. There isn't a lot of staff so sometimes you need to go looking for someone to help. Restaurant and bar food menu is limited and a lttle expensive.
Comment from Hotel Management
7 Sep 2024 by reception, Hotel Management
Thankyou for your feedback
by A verified traveler
Posted 6 Sep 2024
Modern convenience with historic charm
Comment from Hotel Management
7 Sep 2024 by reception, Hotel Management
Thank you for your feedback, we are glad you enjoyed your stay with us.
by A verified traveler
Posted 5 Sep 2024
by A verified traveler
Posted 1 Sep 2024
Character
