Ratings based on 349 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Neu ulm
Posted 23 Oct 2024
Comment from Hotel Management
16 Dec 2024 by Lucy, Hotel Management
Dear Daniel, thank you for your kind feedback. Hope to welcome you here again when you are next in the area. Kind regards, Lucy K. General Manager
by A verified traveler
Posted 22 Oct 2024
Some aspects of the hotel are a bit dated but clean, well maintained and comfortable enough.
by A verified traveler
Posted 20 Oct 2024
The one thing that let's the hotel down was we had to dine out the three nights we were there no dranght beer avaliable and the bottle offering was poor. I would think the meals would be good as the breakfast we fantastic for the price we paid for our stay.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Lucy K., Hotel Management
Thank you for taking the time to leave us a positive review Takato! We are all looking forward to welcoming you here again soon. Kind regards, Lucy K - General Manager
by A verified traveler
Posted 14 Oct 2024
It was just quite enough for me
Comment from Hotel Management
16 Oct 2024 by Lucy K., Hotel Management
Thank you for taking the time to leave us such a fantastic review Akua! We are all looking forward to welcoming you here again soon. Kind regards, Lucy K - General Manager
by A verified traveler
Posted 4 Oct 2024
Dated
Comment from Hotel Management
16 Oct 2024 by Lucy K., Hotel Management
Dear Michael, thank you for your kind feedback. Hope to have the pleasure of welcoming you here again when you are next in the area. Kind regards, Lucy K. General Manager
by A verified traveler
Posted 21 Sep 2024 on Hotels
Comment from Hotel Management
1 Oct 2024 by Lucy K., Hotel Management
Dear Jerzy, thank you for your kind feedback. Hope to have the pleasure of welcoming you here again when you are next in Birmingham. Kind regards, Lucy K. General Manager
by A verified traveler
Posted 20 Sep 2024 on Hotels
We informed the hotel that we would be arriving back from Turkey at 04.00am and asked for the correct dates to book. They told me to book the 18th and 19th and that it wouldn't be a problem checking in early. So that's what I did. After a 4 hour flight back to the UK we drove to the hotel at 05.00. The person at the reception desk said he had no record of the booking. He then checked for the next day and our booking was there. He then initially told me wife and I that we could not book in early and that we should have booked the previous day, but if we did that we would have to vacate the room at 11.00am. We needed longer than that as we were both exhausted. Eventually, after realising that he was really starting to annoy me, he agreed to give us a room, but we would have to vacate by 2.00pm. I also had to agree to pay a late check out fee. My wife and will never go to that hotel again. They were so unhelpful. The room was basic. Tiles were missing of the bath panel and the wardrobe was like something out of Narnia.
Comment from Hotel Management
1 Oct 2024 by Lucy K., Hotel Management
Dear Michael, thank you for the feedback. Please accept my apologies for failing to fully meet your expectations on this occasion. The staff constantly receive compliments for being helpful and professional so I am really sorry to hear that you found them to be unhelpful. I hope you will come and visit us again in the future so we can provide you with a superior experience. Kind regards, Lucy K.- General Manager
by A verified traveler
Posted 16 Sep 2024 on Hotels
Comment from Hotel Management
1 Oct 2024 by Lucy K., Hotel Management
Thank you for taking the time to leave us such a fantastic review Jerzy! We are all looking forward to welcoming you here again soon. Kind regards, Lucy K - General Manager
by A verified traveler
Posted 16 Sep 2024 on Hotels
Comment from Hotel Management
1 Oct 2024 by Lucy K., Hotel Management
Dear Richard, thank you for your kind feedback. Hope to have the pleasure of welcoming you here again when you are next in Birmingham. Kind regards, Lucy K. General Manager
