Ratings based on 897 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by management, Hotel Management
Thanks for your feedback.Happy to know you enjoyed your stay
by A verified traveler
Posted 27 Nov 2024
Great thank you
Comment from Hotel Management
28 Nov 2024 by management, Hotel Management
Hi, thanks for taking the time to leave your feedback.We hope to see you again soon
by A verified traveler
Posted 17 Nov 2024
The staff were lovely and welcoming on arrival, however at breakfast time when I entered the reception area there was no one at the desk, apparently everyone was out the back eating breakfast.
I asked for a late check out and the housekeeper who I spoke to had to go out the back to ask the Reception colleague and then came out to say they wouldn't allow it as they were full, hmmm not sure I believed that.
The breakfast was pretty average, I was advised there would be vegetarian sausages but they had run out.
The room could have been cleaner, I saw cobwebs on the celling and there were marks/stains on the sheets. The room was cold, if they had of turned the heater on this would have been a nice touch.
Not sure I would stay here again.
Comment from Hotel Management
17 Nov 2024 by management, Hotel Management
Thanks for letting us know about your stay with us.Late check out is not always available due to house keeping demands and this may have been the reason your request was refused.We hope you choose to stay with us again
by A verified traveler
Posted 12 Nov 2024
Great staff , other people staying was loud
Comment from Hotel Management
14 Nov 2024 by management, Hotel Management
Hi, thanks for letting us know about your stay with us.Glad to hear our team were doing their best for you
by A verified traveler
Posted 21 Oct 2024
Spacious, clean rooms. Conveniently, for me, opposite a snooker hall, up the road from an excellent Pub/Restaurant The Boatman Bar and Grill. Staff polite and very helpful, especially Susie. Thanks for your service. I would definitely stay again.
Comment from Hotel Management
22 Oct 2024 by management, Hotel Management
Thanks for your review and glad to hear you enjoyed your stay
by A verified traveler
Posted 17 Oct 2024
Good
Comment from Hotel Management
17 Oct 2024 by management, Hotel Management
Thanks for leaving us a rating.We hope you choose to stay with us again
by A verified traveler
Posted 17 Oct 2024
It’s all good
Comment from Hotel Management
17 Oct 2024 by management, Hotel Management
Thanks for the rating.Glad to know you enjoyed your stay and hope to see you again
by A verified traveler
Posted 17 Oct 2024
.
Comment from Hotel Management
17 Oct 2024 by management, Hotel Management
Thanks for leaving us your score.We hope to see you again soon
by A verified traveler
Posted 13 Oct 2024
the tv doesn’t work- it has no channels at all or even radio. It wasn’t a clear check in as was given the key card and told our room number and that was it- was confused as to where we had to go
Comment from Hotel Management
14 Oct 2024 by management, Hotel Management
Thanks for your feedback.Apologies that you may have been confused on entry and we will be sure to address this with our team.In poor weather, some of our TVs do struggle for signal but if reported our team would have provided an internal aerial and made sure to rectify any issues.Hope this helps
by A verified traveler
Posted 9 Oct 2024
Awful!
Comment from Hotel Management
10 Oct 2024 by management, Hotel Management
Thanks for the feedback
