Ratings based on 948 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Decent for an overnight. Close to city centre
Comment from Hotel Management
27 Nov 2024 by Hyatt Birmi, Hotel Management
Dear Richard,Thank you for rating your recent stay experience at Hyatt Regency Birmingham and we look forward to welcoming you back.Best regards,Hyatt Regency Birmingham Team
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Hyatt Birmi, Hotel Management
Dear Richard,Thank you for rating your recent stay experience at Hyatt Regency Birmingham and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Team
by A verified traveler
Posted 22 Nov 2024
So many beautiful men in the area x
Comment from Hotel Management
25 Nov 2024 by Hyatt Birmi, Hotel Management
Dear Evie,Thank you for your lighthearted comment! We're glad to hear you enjoyed your time in the area.We look forward to welcoming you back to Hyatt Regency Birmingham in the future.Best regards,Hyatt Regency Birmingham Team
by A verified traveler
Posted 19 Nov 2024
Parking is very Costly
Comment from Hotel Management
20 Nov 2024 by Hyatt Birmi, Hotel Management
Dear Abhijeet,Thank you for sharing your feedback regarding parking. We understand that parking costs can be a concern, and we apologize for any inconvenience this may have caused. As our parking is managed by a third-party provider, the pricing is set by them, but we will be sure to pass your comments along to them for consideration.We appreciate your understanding and hope that, despite this, you were able to enjoy the rest of your stay with us. Should you choose to visit again, we would be happy to assist you with parking information or explore other options to make your experience more convenient.Best regards,Hyatt Regency Birmingham Team
by A verified traveler
Posted 18 Nov 2024
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Comment from Hotel Management
19 Nov 2024 by Hyatt Birmi, Hotel Management
Dear Kathryn,Thank you for rating your stay experience at Hyatt Regency Birmingham and we hope to have another opportunity to provide you a better experience you deserve.Best regards,Hyatt Regency Birmingham Team
by A verified traveler
Posted 11 Nov 2024
Staff really friendly and helpful throughout. Vinay especially helpful at breakfast time !
Great stay
Comment from Hotel Management
14 Nov 2024 by Hyatt Birmi, Hotel Management
Dear Anil,Thank you so much for your kind words! We’re thrilled to hear that you had a great stay with us and that our staff, especially Vinay, made such a positive impression during breakfast. We’ll be sure to pass along your compliments to him!We truly appreciate your feedback and look forward to welcoming you back to Hyatt Regency Birmingham in the future.Best regards,Hyatt Regency Birmingham Team
by A verified traveler
Posted 11 Nov 2024
It was great
Comment from Hotel Management
14 Nov 2024 by Hyatt Birmi, Hotel Management
Dear Melanie,Thank you for your kind feedback! We’re so glad to hear that you had a great stay with us. It’s always wonderful to know that our guests enjoyed their experience. We hope to welcome you back to Hyatt Regency Birmingham again soon!Best regards,Hyatt Regency Birmingham Team
by A verified traveler
Posted 10 Nov 2024
Disappointed with check in room not ready. Key did not work took 3 attempts. Regency Club very untidy no clean cups. No snacks. Evening time the meal was cold. Overall very disappointed on this stay. Will make alternate arrangements for next time.
Comment from Hotel Management
12 Nov 2024 by Hyatt Birmi, Hotel Management
Dear Jayne,Thank you for taking the time to share your feedback, and we sincerely apologize for the issues you experienced during your stay. We are truly sorry to hear that your check-in was not as smooth as expected, and that the room wasn’t ready upon arrival. Additionally, we regret the inconvenience with your key, the untidy condition of the Regency Club, and the quality of the meal. This is certainly not the level of service we aim to provide.Please know that your comments have been taken seriously. We will address these concerns with the relevant teams to ensure these issues are resolved promptly, particularly in terms of maintaining the cleanliness and offerings in the Regency Club, as well as improving meal quality and guest check-in procedures.We completely understand your disappointment, and we’re sorry that this stay did not meet your expectations. We truly hope you will reconsider and give us the opportunity to provide a better experience on your next visit.Best regards,Hyatt Regency Birmingham Team
by A verified traveler
Posted 5 Nov 2024
Everything was impressive during our stay, especially the service at the front desk particularly the lady from Hong Kong who was very polite and helpful. However I found the chlorine in the hotel's pool was too strong. During the mornings it was very noisy due to people leaving and entering with luggage etc, possibly due to thin walls and ceilings. However overall it was a positive stay.
Comment from Hotel Management
6 Nov 2024 by Hyatt Birmi, Hotel Management
Dear michael,Thank you so much for sharing your feedback. We're delighted to hear that your stay with us was overall positive, and we truly appreciate your kind words about the service at our front desk. We will be sure to pass along your compliments to the team, especially to Michelle, who will be thrilled to know she made such a positive impression on you.We also appreciate you bringing the chlorine level and noise concerns to our attention. We're sorry to hear that the chlorine in the pool was stronger than expected, and we'll certainly review this with our team to ensure a more comfortable experience for all our guests. Regarding the noise, we understand how disturbances from other guests can impact your stay, and we apologize for any inconvenience this caused. We will explore possible ways to minimize this for future visits.Thank you once again for your valuable feedback, and we look forward to welcoming you back to Hyatt Regency Birmingham in the future!Best regards,Hyatt Regency Birmingham Team
by A verified traveler
Posted 1 Nov 2024
Super friendly charming staff! Excellent rooms, great views and very clean! Coming back again soon!
Comment from Hotel Management
4 Nov 2024 by Hyatt Birmi, Hotel Management
Dear SONJOY,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us and found our staff to be friendly and charming. It’s great to know you appreciated the excellent rooms and stunning views.We can’t wait to welcome you back again soon! If there’s anything specific you’d like to experience on your next visit, please let us know.Warm regards,Hyatt Regency Birmingham Team
