Ratings based on 966 Verified Reviews
3.2 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 4 Jan 2025
The front desk person was nice and the lady serving breakfast was really cool but we booked a Jacuzzi room it looked like it hadn't been maintained for years the acrylic was cracked and pealing and at one end of the tub it wore all the way down to the black shell of the tub (totally disgusting) the shower was no better it looks like it needs to be replaced just like the jacuzzi does. The top sheet of the bed had black hairs and 5 stains on it we also found trash behind an end table a cup lid with a straw and a candy bad full of empty wrappers. We were very disappointed because the pictures of the property and rooms on the website look like this hotel looked fairly new and spotless but in reality it looked beat up in person. We like your company and your hotel brands but we won't be going back to the Birch Run property in Michigan
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 3 Jan 2025
Very convenient for outlet shopping
Friendly staff
Dirty, noisy, cruddy pool, whole place unkempt
by A verified traveler
Posted 30 Dec 2024
This property is very dirty and the pool and the hot tube had light brown water and the pool area was very filthy would not swim in the area.. the king size bed room is very filthy and the carpets was filthy and my shoes stuck to the floor.. sticky
by A verified traveler from BRAMPTON
Posted 28 Dec 2024
This property is few steps away from Birch Run Premium Outlets, close to restaurants, gas stations, 10-12 minutes to Frankenmuth, close to highway 75 access, staff is friendly like Nick, the lady in The breakfast room is very friendly. Asked for some things like comb, shave, change to be used at vending machine, change of bed sheets, they are very quick and helpful. Highly recommended especially this place is also good for young children and family.
by A verified traveler
Posted 27 Dec 2024
It was quiet and it was close to everything. They also had a great breakfast.
by A verified traveler
Posted 25 Dec 2024
The pool and hot tub. Is open till midnight
by A verified traveler
Posted 24 Dec 2024
The hotel is across the outlet mall and 15 minutes from frankenmuth. The pool is old small and needs renovation. The room that we stayed in is average.
by A verified traveler
Posted 18 Dec 2024
