Ratings based on 236 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
A great room, helpfull staff and a great location. As close to the beach as you can get and i have always been lucky with the weather. Lots of local restraurants for variety.
by A verified traveler
Posted 2 Aug 2023
by A verified traveler
Posted 2 Aug 2023
The location is nice, close to the beach. There is a band playing at the ground floor sometimes in the evening till 10 pm. The breakfast and dinner buffet was good. The pool is smaller than thought.,but very nice, usually full of kids playing there.
The bed is very disappointing, very uncomfortable : there were two single mattresses on a double bed. The bedsheet was not changed during our stay at all as there was a chocolate stain on it.
by A verified traveler
Posted 29 Sep 2021
Great location close to promenade and beach. Rest lousy ie property condition, staff, customer services and noise level. Not a 4 star property as advertised. A cash cow being milked. Noisy bar keep us awake two nights to 2 am despite numerous complaints to police and front desk. No one seemed to care. DDR Deluxe. Needs massive reno and staff overhaul. Tour bus quality for Berlin seniors. Lousy if one expects a 4-5 star hotel: dirty carpets, slow elevators, peeking paint, missing key cards on check in, room not ready at 3 pm, no towels replaced even those on floor, uncaring staff
by A verified traveler
2.5 star hotel with 4.5 star price/location, BAD
Posted 10 Aug 2020 on HotelsI rarely write hotel reviews as almost always my experience is what I expect. However this was so bad I am writing my first review for a hotel on here after using this website for years.
The biggest problem was the cleanliness, my room looked like it was cleaned 3 weeks before I arrived and wasn't touched until I walked in. Spider webs and dust were in every corner, and of course spiders were everywhere. I stopped counting after I removed the 10th spider from my room. They were coming, mostly, from the patio door, which was left open on arrival, as there were spiders on the patio so if you have any issues with spiders don't come here. There is no AC so if you don't leave the patio door open then the room is hot so its either hot room with few/no spiders or cool room with spiders.
I also had towels and sheets with stains, really noticeable stains that if anyone took the time to verify if they were fully cleaned they would not have used them.
Finally my last major issue was I did not get the room I paid for. My booking was listed for a room with a french patio and ocean view. I instead got a room with a full patio and a highly obstructed ocean view. Walking around I saw the rooms with the french patio that would have had a much better ocean view than my room which was stuck behind a row of trees blocking the ocean view.
This place's only good traits were the breakfast and location, if you stay here be prepared to pay a lot of money for only those two positive things.
Comment from Hotel Management
11 Sep 2020 by Martin Hanspach, Hotel Management
Dear Guest,
Thank you very much for your review.
We have taken your suggestions at heart and will work with all team members to improve our Quality management and controlling processes.
It would be a pleasure for us to convince you during your hopefully next stay of the actions taken.
We wish you a great time and good health.
Kind regards,
Martin Hanspach
Manager
by A verified traveler
Family suite above smokers' tent
Posted 1 Sep 2018 on HotelsWe had a family suite with a balcony. The view over the ocean was wonderful, but it was on the first floor right above a smoker's tent (there is no smoking in the hotel proper). On the first night there was some event in the restaurant, maybe a wedding, and the guests went out to the smokers' tent to smoke, drink and shout until 2 in the morning. We had to close the windows for the poisonous fumes and the noise, though there was no A/C on a summer's night. Is it not obvious that a family suite should not be right above a smokers' tent?!
by Cai from Capitola, CA
Sub-par 4 star hotel
Posted 25 Jul 2016 on HotelsGreat location but the hotel is very dated and the service is "old east Germany". We enjoyed the location on the beach, but were disappointed that this fairly expensive 4 star hotel was not up to expectations.
Checking was borderline unfriendly and no information about the hotel or facilities were given until asked specifically about each thing, like wheres is the pool, when is breakfast etc.
The room was on the bottom floor facing the parking lot. It was extremely hot with the windows facing south. No AC. Wifi intermittent and very slow when it did work.
The room was in need of some TLC. The bathroom was out of soap.
The breakfast buffet was very nice. However I was lectured (in German, which I speak)) by one of the personnel for not cutting the cheese correctly ( I could only find a fork, but there was a knife in a water container, that I was supposed to use). The lecture contained word like: How awful this was for other customers to see cheese cut like this. Overall this is a hotel I would not come back to.
Comment from Hotel Management
3 Oct 2020 by Martin Hanspach, Hotel Management
Dear guest,
Thank you for your message and your constructive criticism.
We can assure you that there have been major improvements in the last few weeks, and we are confident that none of the shortcomings you mentioned exist.
We would like to see you again soon and wish you all the best and good health until then.
Best regards,
Martin Hanspach
Resident Manager
by A verified traveler
Posted 4 Nov 2024
Hotel mit direkter Strandlage. Tolles Frühstücksbuffet. Sehr zuvorkommendes Personal. Leider wies mein Zimmer einige Mängel auf
by A verified traveler
Posted 3 Nov 2024
Insgesamt ein schöner Aufenthalt. Die Zimmer sind sauber und ordentlich könnten jedoch mal ein Upgrade bekommen. Optisch schon ein bisschen in die Jahre gekommen. Das Personal war sehr nett und freundlich
by A verified traveler
Posted 10 Oct 2024
