Ratings based on 394 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Tucked away sanctuary with a cozy environment and good service. Recommend this if you’d like to focus on exploring the resort, as the main attractions in Bintan are quite a distance away.
by A verified traveler
Posted 25 Nov 2024
Unbelievably gorgeous place with wonderful staff and beautiful amenities. Highly recommend.
Comment from Hotel Management
27 Nov 2024 by Partono, Hotel Management
Dear Margaret,Island greeting from The Residence Bintan!Thank you so much for taking the time to share your fantastic post-stay review on this platform.We are delighted to hear your kind words about the gorgeous resort, wonderful team members, and beautiful amenities.We greatly appreciate your recommendation of us.Thank you for choosing us as your holiday destination. We hope to serve you back soon for another memorable experience.Sincerely,PartonoOperations Manager
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Partono, Hotel Management
Dear YAN,Warmest greetings from the Residence Bintan!Thank you for taking the time to share your positive review on this forum.We are glad you enjoyed our serene resort, service, facilities, and other on-site activities.We hope to welcome you back for another memorable experience at our residence. Thank you for staying with us.Sincerely,PartonoOperations Manager
by A verified traveler
Posted 31 Oct 2024
Lovely hotel and services, staff are amazing but need more food variety
Comment from Hotel Management
1 Nov 2024 by Partono, Hotel Management
Dear Tasneem Zohura,Island greetings from The Residence Bintan!Thank you so much for taking the time to share your post-stay review on this platform.We are delighted you enjoyed our lovely resort, excellent service quality, and amazing team members.Thank you for staying with us. We hope to serve you back at our residence.Sincerely,PartonoOperations Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Partono, Hotel Management
Dear Philippe,Island greetings from The Residence Bintan!Thank you for taking the time to share your fantastic post-stay review on this forum.It is a great pleasure to know we have exceeded your overall expectations.We are glad you liked our facilities and service quality offer.Thank you for choosing us as your holiday destination. We look forward to serving you back at our residence.Cordially,PartonoOperations Manager
by A verified traveler
Posted 16 Oct 2024
The staff were very friendly and could not do enough for us. We have no adverse comments
Comment from Hotel Management
17 Oct 2024 by Partono, Hotel Management
Dear nicola,Island greetings from The Residence Bintan!Thank you for taking the time to share your positive experience on this forum.We are glad to hear you liked our attentive and friendly team members.It is wonderful to know that we have exceeded your overall expectations.Thank you for choosing us as your vacation destination. We look forward to serving you back at our residence.Cordially,PartonoOperations Manager
by A verified traveler
Posted 15 Oct 2024
It's a nice resort, especially the beach is so shallow that it's safe for kids and adults too!
Comment from Hotel Management
16 Oct 2024 by Partono, Hotel Management
Dear Jorry,Warmest greetings from The Residence Bintan!Thank you so much for taking the time to share your post-stay experience on this forum.We are delighted to hear your generous words regarding a nice resort and a pristine beach that is safe for all guests and kids.Thank you for choosing us as your island destination. We look forward to serving you back at our residence.Cordially,PartonoOperations Manager
by A verified traveler
Posted 13 Oct 2024
a perfect weekend getaway! the staff is amazing, some much special thought. the bbq on the beach is really special. thanks for having us!!
Comment from Hotel Management
13 Oct 2024 by Partono, Hotel Management
Dear Laura,Selamat sore from The Residence Bintan!Thank you so much for taking the time to share your post-stay review at The Residence Bintan on this platform.We are grateful to learn you liked our attentive team members and that you had a perfect weekend getaway with us.We are delighted to know that the BBQ on the beach made a particularly positive impact on your memorable stay.Thank you for choosing us as your getaway destination. We look forward to serving you back at our residence.Sincerely,PartonoOperations Manager
by A verified traveler
Posted 11 Oct 2024
Beautiful spacious grounds, lovely attention to detail and the rooms are clean and large and well equipped. Great range of water sports and activities to keep the whole family happy. Really enjoyed our stay here.
Comment from Hotel Management
12 Oct 2024 by Partono, Hotel Management
Dear Kamsin Joanne,Island greetings from The Residence Bintan!Thank you for taking the time to share your wonderful experience on this forum.We are thrilled to hear your appreciative words regarding the beautiful spacious ground, attention to detail, luxurious accommodation, cleanliness, great range of on-site activities offered, and lovely stay.We hope to serve you again for another memorable stay. Thank you for staying with our residence.Cordially,PartonoOperations Manager
by A verified traveler
Posted 10 Oct 2024
Secluded and Very friendly. Beaches were clean and so was the surrounding area. Loved the bikes, but unfortunately could not use as there were no kid seats, but luckily easy to walk around. As we were close to all theaon amenities.
Comment from Hotel Management
12 Oct 2024 by Partono, Hotel Management
Dear Stuart James,Island greetings from The Residence Bintan!Thank you for taking the time to share your positive experience on this forum.We are glad you enjoyed our secluded resort, friendly team members, pristine beach, clean surrounding area, and bicycles.Thank you for choosing us as your vacation destination. We look forward to serving you back at our residence.Sincere,PartonoOperations Manager
