Ratings based on 408 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
It was a memorable experienced. Majestic and tranquil nature, Awesome amenities and pleasant staffs. Excellent.
Comment from Hotel Management
31 Dec 2024 by Calvine, Hotel Management
Dear Efren,Thank you for taking the time to share your heartfelt appreciation. We're thrilled to have provided you with a memorable experience amidst our majestic natural surroundings, outstanding amenities and warm hospitality. Your kind words mean everything to us!Regards,Management
by A verified traveler
Posted 30 Nov 2024
God awful experience staying here. No one shud ever come here thinking it will be quiet and peaceful. They keep hosting so many noisy horrid events which either start at 5am or go on till late in night. This country has no sense of modulating noise or have a sense of hospitality. They think everyone enjoys a gawdy, noisy event . We will never ever be back ! And pls pls there are soo many better resorts here . I personally recommend Angsana and Banyan tree. Made a mistake booking here this time. Nightmarish experience.
by A verified traveler from Singapore
Posted 27 Oct 2024
The tents were great and very comfortable but the resort itself has limited dining options and there is no real swimming pool or beach (the laggin area is not open for swimming). The service was a bit slow but the staff were super friendly and helpful.
Comment from Hotel Management
15 Nov 2024 by The Management, Hotel Management
Dear Patrice Pierre Henri,Thank you for your detailed feedback pertaining to your recent stay at our resort. It is unfortunate to learn that we could not live up to your expectations on certain aspects.Our team is continuously enhancing the service and facilities therefore your feedback is important. Please rest assured that we will take the necessary actions to prevent any such future occurrence. Thank you again for sharing your thoughts and we look forward to welcoming you again on your next visit to Bintan Island.Warmest regards,The Management
by A verified traveler
Posted 18 Oct 2024
Nice lagoon and spacious ‘tent’.
by A verified traveler
Posted 22 Sep 2024 on Hotels
by A verified traveler
Posted 11 Sep 2024
by A verified traveler
Posted 2 Sep 2024 on Hotels
Natra Bintan is a very nice resort with nice crystal lagoon. The staffs there were amazing. Rooms were cozy and aircon was very cooling as the weather outside was extremely hot. The walk to Treasure Bintan activity centre was quite a distance to walk. Overall we enjoyed our stay at Natra Bintan and we would definitely choose Natra Bintan again. It’s near to BBT ferry terminal.
Comment from Hotel Management
5 Sep 2024 by The Management, Hotel Management
Dear Guest,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management
by A verified traveler
Amazing stay
Posted 25 Aug 2024 on HotelsAs a family of 2 adults and a daughter aged 12 we stayed for 4 nights and had a fantastic time. The staff are so helpful considerate and always have a smile on their faces. The taxi driver Antonio was especially helpful with trips to different areas.
The food was delicious lots of choices and never a bad meal, the cost of the food was very reasonable for a hotel and the standard was consistently good.
You also have access to the lagoon with the water park which was great fun trying wakeboarding for the first time.
We have lots of happy memories from our stay.
Please remember you are staying in a tent and although it is a luxurious tent it does not have sound proofing so remember ear plugs if a light sleeper. I am a light sleeper but was fine without any earplugs but just so people are aware.
We did have a couple of downpours but soon cleared and dried up. A lovely hotel elevated higher by the staff.
Comment from Hotel Management
5 Sep 2024 by The Management, Hotel Management
Dear Stacy,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management
by A verified traveler
Posted 14 Jul 2024
Comment from Hotel Management
5 Sep 2024 by The Management, Hotel Management
Dear Wai Hoh,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management
by A verified traveler
Posted 10 Jul 2024
The staff are excellent. They are helpful, patient, kind, smiling alot, always ready to help and look out for our needs. The buggy service is top of all. My sister has a bad ankle and can't walk distance. The buggy will come round and take us all the time. Never at any time think we were troublesome. Really appreciate the service staff!
Note to management - there are molds on the top of the tent. May be good to treat that.
Comment from Hotel Management
5 Sep 2024 by The Management, Hotel Management
Dear Har Heng,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management
