Ratings based on 404 Verified Reviews
4.3 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Singapore
Posted 27 Oct 2024
The tents were great and very comfortable but the resort itself has limited dining options and there is no real swimming pool or beach (the laggin area is not open for swimming). The service was a bit slow but the staff were super friendly and helpful.
Comment from Hotel Management
15 Nov 2024 by The Management, Hotel Management
Dear Patrice Pierre Henri,Thank you for your detailed feedback pertaining to your recent stay at our resort. It is unfortunate to learn that we could not live up to your expectations on certain aspects.Our team is continuously enhancing the service and facilities therefore your feedback is important. Please rest assured that we will take the necessary actions to prevent any such future occurrence. Thank you again for sharing your thoughts and we look forward to welcoming you again on your next visit to Bintan Island.Warmest regards,The Management
by A verified traveler
Posted 18 Oct 2024
Nice lagoon and spacious ‘tent’.
by A verified traveler
Posted 11 Sep 2024
by A verified traveler
Amazing stay
Posted 25 Aug 2024 on HotelsAs a family of 2 adults and a daughter aged 12 we stayed for 4 nights and had a fantastic time. The staff are so helpful considerate and always have a smile on their faces. The taxi driver Antonio was especially helpful with trips to different areas.
The food was delicious lots of choices and never a bad meal, the cost of the food was very reasonable for a hotel and the standard was consistently good.
You also have access to the lagoon with the water park which was great fun trying wakeboarding for the first time.
We have lots of happy memories from our stay.
Please remember you are staying in a tent and although it is a luxurious tent it does not have sound proofing so remember ear plugs if a light sleeper. I am a light sleeper but was fine without any earplugs but just so people are aware.
We did have a couple of downpours but soon cleared and dried up. A lovely hotel elevated higher by the staff.
Comment from Hotel Management
5 Sep 2024 by The Management, Hotel Management
Dear Stacy,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management
by A verified traveler
Posted 14 Jul 2024
Comment from Hotel Management
5 Sep 2024 by The Management, Hotel Management
Dear Wai Hoh,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management
by A verified traveler
Posted 10 Jul 2024
The staff are excellent. They are helpful, patient, kind, smiling alot, always ready to help and look out for our needs. The buggy service is top of all. My sister has a bad ankle and can't walk distance. The buggy will come round and take us all the time. Never at any time think we were troublesome. Really appreciate the service staff!
Note to management - there are molds on the top of the tent. May be good to treat that.
Comment from Hotel Management
5 Sep 2024 by The Management, Hotel Management
Dear Har Heng,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by The Management, Hotel Management
Dear Conrad,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management
by A verified traveler
Posted 8 Jun 2024 on Hotels
Amazing service by the staff!
Comment from Hotel Management
5 Sep 2024 by The Management, Hotel Management
Dear Guest,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management
by A verified traveler
Posted 19 May 2024
Really nice tents and great service. The area is very quiet and there aren’t any other dining options other than the hotel, but they will take you to the nearest beach in a free shuttle and there are some options there.
Comment from Hotel Management
27 May 2024 by Natra Bintan, a Tribute Portfolio Resort, Hotel Management
Dear Lucero, Thank you for your kind words! We're delighted to hear that you enjoyed our tents and appreciated our service. While we understand the limited dining options nearby, we're glad you found the tranquility of the area appealing. Indeed, our complimentary shuttle service to the nearest beach offers a comfort and ensuring our guests have a variety of experiences to enjoy during their stay. We hope to welcome you back soon!Warm regards, Natra Bintan, a Tribute Portfolio Resort
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
12 May 2024 by Natra Bintan, a Tribute Portfolio Resort, Hotel Management
Dear Peter Paul, Thank you so much for your fantastic rating! We're thrilled to hear that you had a wonderful experience with us. Regards, Natra Bintan, a Tribute Portfolio Resort
