Mutiara Beach Resort Reviews

Dear Maria,Thank a lot for liking our place, and for taking the time to write a fair review. Our motto is to be a 1-star resort providing a 5-star service… as such, we are happy to know that this is how you rated us.Allow me to add a few nuances, for a fuller picture:The room category you have selected is a Pondok Plus, the more economical option. This kind of room was built initially, when our concept was to be only a homestay… hence the detached private bathroom, located next to the bedroom, like in a village. But now as a resort, the majority of our rooms are River Houses of the superior category, with en-suite bathroom & shower room… perhaps you would like to give it a try, next time?My apologies for the unfortunate difficulty experienced with the bathroom door… our resort maintenance team, on duty every day from 9am till 5pm, would have been quick to fix this issue, if they had been made aware of it.As an eco-resort, we are doing our best to balance guest comfort & protection of the environment, this sometimes can prove to be a bit challenging. Insects are part of any natural environment and their presence is actually the testimony to a healthy eco-system. Still, we have been controlling the population of biting insects to be minimum, with a combination of preventive measures and selective fogging. Your stay happened to coincide with days of alternating sunshine & rain, which would typically result in a temporary increase of mosquitoes at sunset, this usually happens in the tropics… Good news, since then, we have not received guest comments on this topic. We have taken note of your feedback regarding the island tour, provided by a third party since we have decided to focus on our core business, which is hospitality. The private taxi operator we had been working with for several years, had the necessary language skills & local knowledge, but sadly his small enterprise did not survive the recent pandemic crisis. We are now looking for a suitable replacement… in the meantime, we can only suggest hiring a local taxi operator, to our guests who wish to explore the greater Bintan, as you did.We look forward to your next visit!Marc (resort owner)

dear March Guest, thanks a lot for staying with us, and for liking our place! we look forward to your next visit... best regards, Marc

dear March Guests, thank you so much for appreciating our resort for what it is: back to nature & back to basics... this has been our concept for 15 years now, and it seems to gain relevance as the outside world gets more ugly & complicated... please visit us again soon! best regards, Marc

dear January Guest, thank you very much for staying with us, and for liking our place! we have noted your suggestion regarding the breakfast, which is included in the room package... at this point, our breakfast offers a choice of 10 sets, as a mix of asian and western popular choices; our guests also have the option of ordering a customised set, according to their specific dietary requirements... we are now in the midst of drafting our new 2020 menu, and your comment will certainly help us improve the current offerings; as you must have noticed, we are putting a lot of energy in maintaining the beach in the best possible condition, starting every day from 7am... the tractor turning the sand over and the spraying of a water-based insecticide have proven very effective for keeping the sandflies down within our property; we have also placed signs at both extremities of our private beach, asking our guests to be careful when exploring the nearby wild beaches, which would still have sandflies, depending on the season; we look forward to your next visit soon! best regards, Marc

dear December Guest, thank you very much for appreciating our concept of natural simplicity, and for taking the time to share your appreciation! nature is indeed our most precious asset and we believe this is what sets us apart from most other properties in Bintan... we are working hard to keep it this way, and your support will go a long way... please visit us again soon! best regards, Marc

dear October Guest, thanks a bunch for this great rating! we appreciate your feedback, as a strong motivation... best regards, Marc