Ratings based on 108 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
I best place to stay and relax for the holiday, hope we can meet again and the staff at there are very friendly and good service
Comment from Hotel Management
4 Nov 2024 by Management, Hotel Management
Dear Mr. Edward,Thank you so much for sharing your wonderful review! We are thrilled to hear that Kamuela Villas was the perfect place for you to relax and enjoy your holiday. It’s always our goal to provide a warm and friendly atmosphere, so knowing you experienced excellent service from our team means a lot to us.We truly hope to welcome you back soon for another memorable stay! If there's anything we can do to make your next visit even more special, please feel free to reach out.Best Regards Management
by A verified traveler
Honeymoon Paradise
Posted 10 Sep 2024 on HotelsAmazing for couples
Comment from Hotel Management
10 Sep 2024 by Management, Hotel Management
Dear Mr. Muhammad, Thank you so much for your fantastic review! We’re thrilled to hear that you had an amazing experience with us and that our property was perfect for your time as a couple.Your glowing 10/10 rating truly brightens our day and motivates our team to continue providing exceptional service. We’re delighted that you enjoyed your stay and hope it was everything you wished for.We look forward to the pleasure of welcoming you back for another wonderful stay. If there’s anything specific you’d like to experience or any special requests you have for your next visit, please don’t hesitate to let us know.Warmest regards,
by A verified traveler
Posted 6 Sep 2024 on Hotels
Comment from Hotel Management
8 Sep 2024 by Yeyen Heryawan, Hotel Management
Dear Valued Guest,Thank you so much for your incredible 10 out of 10 rating! We are delighted to hear that you had a wonderful experience during your stay at Kamuela Villas Lagoi Bay. Your positive feedback means the world to our team, and it motivates us to continue delivering the highest standard of service.Should you return to Bintan in the future, we would be thrilled to welcome you back to our villas.Warmest regards,Yeyen HeryawanVilla Manager
by A verified traveler
Posted 1 Sep 2024
nice villa
Comment from Hotel Management
2 Sep 2024 by Management Kamuela Villas Lagoi Bay Bintan, Hotel Management
Dear Jun Wei Thank you so much for taking the time to share your positive experience at Kamuela Villas! We're thrilled to hear that you enjoyed your stay and found our villa to be a lovely retreat. Your kind words mean a lot to us, and they motivate our team to continue providing exceptional service to all our guests.It was our pleasure to have you with us, and we hope to welcome you back for another relaxing stay in the near future. If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to let us know.Warm regards,Kamuela Villas Lagoi Bay
by A verified traveler
Posted 18 Jul 2024
Comment from Hotel Management
8 Aug 2024 by Yeyen Heryawan, Hotel Management
Dear Mr. Farid,Thank you for taking the time to rate your recent stay at Kamuela Villas Lagoi Bay Bintan. We are pleased to see your positive rating and appreciate your feedback.If there is anything specific you would like to share about your experience or any suggestions for improvement, we would love to hear from you. Your feedback is valuable to us as we strive to enhance our services and ensure a delightful stay for all our guests.We look forward to welcoming you back in the future.Warm regards,Yeyen HeryawanVilla Manager
by A verified traveler
Posted 7 Jul 2024
Everything was good. My second stay here and recommended my family to stay over too as their first time. Service was good but housekeeping could definitely be much better. There were things thrown away but not replaced and some amenities like glasses/plates were not available in our room. Even after asking, we did not receive them, but that was okay, I guess since our stay was short.
Comment from Hotel Management
8 Jul 2024 by Management, Hotel Management
Dear Mrs/Ms Wirda Mardiana,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed your stay overall and that you chose to recommend our hotel to your family for their first visit.We sincerely apologize for the shortcomings you experienced with our housekeeping services. Ensuring that our guests have a comfortable and well-equipped stay is of utmost importance to us, and we regret that we fell short in this regard during your visit. Your feedback regarding the missing amenities and the lack of response to your requests has been noted and shared with our housekeeping team for immediate improvement.We understand how these issues could have impacted your stay, and we truly appreciate your understanding given the short duration of your visit. Please know that we are committed to providing a higher standard of service, and we hope to have the opportunity to welcome you back in the future to experience the improvements we are making.Thank you once again for your valuable feedback and for choosing to stay with us.Warm regards,Management
by A verified traveler
Posted 26 May 2024
Room lack basic ammenities eg no cup n glass. When request did not send a complete set eg without teaspoon.
Comment from Hotel Management
28 May 2024 by Yeyen Heryawan, Hotel Management
Dear Fadzilah,Thank you for your feedback and for choosing to stay at Kamuela Villas Lagoi Bay Bintan. We apologize for the inconvenience you experienced regarding the lack of basic amenities in your room and the incomplete set provided upon request.Your comments are important to us, and we will address this issue with our housekeeping team to ensure it does not happen again. We strive to provide a comfortable and enjoyable stay for all our guests, and your feedback helps us improve our services.We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards,Yeyen HeryawanVilla Manager
by A verified traveler
Posted 31 Mar 2024
Amazing spacious hotel and the pool and bathtub inside was so nice!!
Comment from Hotel Management
31 Mar 2024 by Fadli, Hotel Management
Dear Mr. Anbualagan, Thank you for taking the time to share your feedback with us. We are delighted to hear that you thoroughly enjoyed your stay at our hotel and that our spacious accommodations, pool, and bathtub met your expectations.At Kamuela Villas Lagoi Bay Bintan, we strive to provide our guests with exceptional experiences, and it is rewarding to know that we succeeded in making your stay memorable. Your kind words serve as motivation for our team to continue delivering outstanding service and maintaining the high standards we are known for.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us.Warm regards,Management
by A verified traveler
Posted 28 Mar 2024
Loved this place.. The room is very clean. Room service is great
The only downside is... The in house massage is terrible. They just. Briefly go through the whole body for 3min for each part the body. We ordered a 90mins massage
Comment from Hotel Management
29 Mar 2024 by Fadli, Hotel Management
Dear Urline,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you loved your overall experience at our establishment and found our rooms to be very clean, and our room service to be exceptional.We're truly sorry to hear about your disappointment with the in-house massage service. Providing a relaxing and rejuvenating experience is paramount to us, and we regret that we fell short of your expectations on this occasion. Your feedback regarding the duration and quality of the massage has been duly noted, and we will be addressing this matter with our massage team to ensure that such instances are not repeated in the future.We genuinely appreciate your constructive feedback as it allows us to continuously improve our services and enhance the overall guest experience. Should you decide to give us another opportunity to welcome you back, please do not hesitate to reach out to us directly so that we can ensure your next visit exceeds your expectations in every aspect.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Warm regards,Management
by A verified traveler
Posted 4 Mar 2024
Check in timing can be improved. We waited till 2.20pm to get our room but other than that. Everything was pleasant. Staff is friendly and helpful
Comment from Hotel Management
6 Mar 2024 by Yeyen Heryawan, Hotel Management
Dear Daryl,Thank you for choosing Kamuela Lagoi Bay Villas for your recent getaway and for taking the time to share your feedback with us. We're thrilled to hear that despite the delay in check-in, your overall experience was pleasant and that you found our staff to be friendly and helpful.Please accept our sincere apologies for the inconvenience you experienced with the check-in process. Your feedback is incredibly valuable to us as we continuously strive to enhance the guest experience. Rest assured, we will address this issue promptly to ensure a smoother and more efficient check-in process for our guests in the future.We're delighted that you enjoyed the rest of your stay with us and that our team was able to assist in making your time here memorable. We truly appreciate your understanding and patience.We hope to have the pleasure of welcoming you back to Kamuela Lagoi Bay Villas for another wonderful stay in the near future. Please do not hesitate to reach out if there's anything else we can assist you with.Warm regards,Yeyen HeryawanVilla Manager
