Ratings based on 106 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
I best place to stay and relax for the holiday, hope we can meet again and the staff at there are very friendly and good service
Comment from Hotel Management
4 Nov 2024 by Management, Hotel Management
Dear Mr. Edward,Thank you so much for sharing your wonderful review! We are thrilled to hear that Kamuela Villas was the perfect place for you to relax and enjoy your holiday. It’s always our goal to provide a warm and friendly atmosphere, so knowing you experienced excellent service from our team means a lot to us.We truly hope to welcome you back soon for another memorable stay! If there's anything we can do to make your next visit even more special, please feel free to reach out.Best Regards Management
by A verified traveler
Posted 1 Sep 2024
nice villa
Comment from Hotel Management
2 Sep 2024 by Management Kamuela Villas Lagoi Bay Bintan, Hotel Management
Dear Jun Wei Thank you so much for taking the time to share your positive experience at Kamuela Villas! We're thrilled to hear that you enjoyed your stay and found our villa to be a lovely retreat. Your kind words mean a lot to us, and they motivate our team to continue providing exceptional service to all our guests.It was our pleasure to have you with us, and we hope to welcome you back for another relaxing stay in the near future. If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to let us know.Warm regards,Kamuela Villas Lagoi Bay
by A verified traveler
Posted 18 Jul 2024
Comment from Hotel Management
8 Aug 2024 by Yeyen Heryawan, Hotel Management
Dear Mr. Farid,Thank you for taking the time to rate your recent stay at Kamuela Villas Lagoi Bay Bintan. We are pleased to see your positive rating and appreciate your feedback.If there is anything specific you would like to share about your experience or any suggestions for improvement, we would love to hear from you. Your feedback is valuable to us as we strive to enhance our services and ensure a delightful stay for all our guests.We look forward to welcoming you back in the future.Warm regards,Yeyen HeryawanVilla Manager
by A verified traveler
Posted 7 Jul 2024
Everything was good. My second stay here and recommended my family to stay over too as their first time. Service was good but housekeeping could definitely be much better. There were things thrown away but not replaced and some amenities like glasses/plates were not available in our room. Even after asking, we did not receive them, but that was okay, I guess since our stay was short.
Comment from Hotel Management
8 Jul 2024 by Management, Hotel Management
Dear Mrs/Ms Wirda Mardiana,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed your stay overall and that you chose to recommend our hotel to your family for their first visit.We sincerely apologize for the shortcomings you experienced with our housekeeping services. Ensuring that our guests have a comfortable and well-equipped stay is of utmost importance to us, and we regret that we fell short in this regard during your visit. Your feedback regarding the missing amenities and the lack of response to your requests has been noted and shared with our housekeeping team for immediate improvement.We understand how these issues could have impacted your stay, and we truly appreciate your understanding given the short duration of your visit. Please know that we are committed to providing a higher standard of service, and we hope to have the opportunity to welcome you back in the future to experience the improvements we are making.Thank you once again for your valuable feedback and for choosing to stay with us.Warm regards,Management
by A verified traveler
Posted 26 May 2024
Room lack basic ammenities eg no cup n glass. When request did not send a complete set eg without teaspoon.
Comment from Hotel Management
28 May 2024 by Yeyen Heryawan, Hotel Management
Dear Fadzilah,Thank you for your feedback and for choosing to stay at Kamuela Villas Lagoi Bay Bintan. We apologize for the inconvenience you experienced regarding the lack of basic amenities in your room and the incomplete set provided upon request.Your comments are important to us, and we will address this issue with our housekeeping team to ensure it does not happen again. We strive to provide a comfortable and enjoyable stay for all our guests, and your feedback helps us improve our services.We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards,Yeyen HeryawanVilla Manager
by A verified traveler
Posted 31 Mar 2024
Amazing spacious hotel and the pool and bathtub inside was so nice!!
Comment from Hotel Management
31 Mar 2024 by Fadli, Hotel Management
Dear Mr. Anbualagan, Thank you for taking the time to share your feedback with us. We are delighted to hear that you thoroughly enjoyed your stay at our hotel and that our spacious accommodations, pool, and bathtub met your expectations.At Kamuela Villas Lagoi Bay Bintan, we strive to provide our guests with exceptional experiences, and it is rewarding to know that we succeeded in making your stay memorable. Your kind words serve as motivation for our team to continue delivering outstanding service and maintaining the high standards we are known for.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us.Warm regards,Management
by A verified traveler
Posted 28 Mar 2024
Loved this place.. The room is very clean. Room service is great
The only downside is... The in house massage is terrible. They just. Briefly go through the whole body for 3min for each part the body. We ordered a 90mins massage
Comment from Hotel Management
29 Mar 2024 by Fadli, Hotel Management
Dear Urline,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you loved your overall experience at our establishment and found our rooms to be very clean, and our room service to be exceptional.We're truly sorry to hear about your disappointment with the in-house massage service. Providing a relaxing and rejuvenating experience is paramount to us, and we regret that we fell short of your expectations on this occasion. Your feedback regarding the duration and quality of the massage has been duly noted, and we will be addressing this matter with our massage team to ensure that such instances are not repeated in the future.We genuinely appreciate your constructive feedback as it allows us to continuously improve our services and enhance the overall guest experience. Should you decide to give us another opportunity to welcome you back, please do not hesitate to reach out to us directly so that we can ensure your next visit exceeds your expectations in every aspect.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Warm regards,Management
by A verified traveler
Posted 4 Mar 2024
Check in timing can be improved. We waited till 2.20pm to get our room but other than that. Everything was pleasant. Staff is friendly and helpful
Comment from Hotel Management
6 Mar 2024 by Yeyen Heryawan, Hotel Management
Dear Daryl,Thank you for choosing Kamuela Lagoi Bay Villas for your recent getaway and for taking the time to share your feedback with us. We're thrilled to hear that despite the delay in check-in, your overall experience was pleasant and that you found our staff to be friendly and helpful.Please accept our sincere apologies for the inconvenience you experienced with the check-in process. Your feedback is incredibly valuable to us as we continuously strive to enhance the guest experience. Rest assured, we will address this issue promptly to ensure a smoother and more efficient check-in process for our guests in the future.We're delighted that you enjoyed the rest of your stay with us and that our team was able to assist in making your time here memorable. We truly appreciate your understanding and patience.We hope to have the pleasure of welcoming you back to Kamuela Lagoi Bay Villas for another wonderful stay in the near future. Please do not hesitate to reach out if there's anything else we can assist you with.Warm regards,Yeyen HeryawanVilla Manager
by A verified traveler
Posted 28 Feb 2024
We were greeted by the reception and the staff tried giving us an early check-in as we reached the villa early. Lucky for us, our villa was ready at 12.30 pm. The interior of the villa is nice. Private swimming pool to our own. The living room was separated from the sleeping area. However, we did not stay out in the living room much as it was too hot and there were too many mosquitos. BBQ is also available in the villa but can be quite pricey but the portion is decent. Breakfast is also served in the villa and there are plenty of options to choose from.
There is a free ride to and fro from the ferry terminal and the drivers are very polite and would recommend you to places in Bintan to enjoy. However, getting around the Island could be quite costly as there are no grab or gojek services there for customers to enjoy. You can only look for the villa cab to bring you around the island if you want to go out of the villa.
There are not many activities for you to do near the resort as the shopping plaza there has closed due to COVID-19 and you can only play the water activities at the beach if the sea condition is good. Warung Yeah restaurant nearby is good and affordable if you wish to try the local food.
All in all, a decent location to stay at but there might be nothing to do in the area at night.
Comment from Hotel Management
29 Feb 2024 by Yeyen Heryawan, Hotel Management
Dear Ms. Janelle,Thank you for taking the time to share your feedback regarding your recent stay at Kamuela Lagoi Bay Villas. We're delighted to hear that you appreciated our efforts to accommodate your early check-in and that you found the villa's interior to your liking, particularly the private swimming pool.We apologize for any inconvenience you experienced with the temperature and mosquitoes in the living room. Your feedback is valuable, and we will certainly look into ways to address these issues to ensure a more comfortable experience for our guests.Regarding the BBQ option, we understand your concern about pricing and will take your feedback into consideration for future adjustments. We're glad you enjoyed the breakfast options provided in the villa and found the transportation service convenient.We appreciate your comments about the limited transportation options on the island and understand that it can impact guests' overall experience. We will continue to explore ways to improve accessibility for our guests.Your mention of the closure of the shopping plaza due to COVID-19 restrictions is duly noted. We strive to provide alternative options for our guests to enjoy their time, and we will continue to explore ways to enhance the guest experience during these challenging times.We're pleased to hear that you enjoyed the nearby Warung Yeah restaurant and found it to be a good and affordable option for local food.Thank you once again for your detailed feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,Yeyen HeryawanVilla Manager
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
1 Feb 2024 by Yeyen Heryawan, Hotel Management
Dear Mr. Sean Ryan,Thank you very much for taking the time to share your positive feedback and awarding us a perfect score of 5 points! We are delighted to hear that you had such a fantastic experience during your stay at Kamuela Lagoi Bay Villas.Your satisfaction is our utmost priority, and we are thrilled to know that we were able to meet your expectations. If there are specific aspects of your stay that stood out to you or any suggestions you may have, we would love to hear more about it. Your insights are valuable as we continually strive to provide exceptional service to our guests.We hope to have the pleasure of welcoming you back to our villa in the future. If there is anything we can assist you with or if you have any special requests for your next visit, please feel free to let us know.Once again, thank you for choosing Kamuela Lagoi Bay Villas. We look forward to hosting you again soon!Warm regards,Yeyen HeryawanVilla Manager
