Ratings based on 188 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Great beach, hotel is lovely, super friendly and helpful staff
by A verified traveler
Posted 8 Sep 2024
We like the private beach , badminton and fine sand ( except got to watch out for small rocks in the sand).Swimming pool and Banyan massage facilities were great ! The rooms are clean and comfortable. Recommendation to “ local” kelong mangrove was poor . We initially planned to go to Nirwana Kelong but the taxi counter lady staff redirected us. Given the poor recommendation for food, we did not have confidence in the hotel’s snorkeling tour and engaged a private snorkeling tour instead . Food at the treetops was good
Comment from Hotel Management
8 Oct 2024 by Erlia, Hotel Management
Hi Hsui Ling,Cheers for your Cassia experience! Super happy to be one of your top picks in Bintan and can’t wait to welcome you back for more stays. Yey!Be cool with Cassia,Erlia
by A verified traveler
Posted 3 Sep 2024 on Hotels
by A verified traveler
Posted 9 Jun 2024
Overpriced for such a lousy resort. The beach is the only thing that save it.
Comment from Hotel Management
2 Jul 2024 by Erlia, Hotel Management
Thank you so much for taking a moment to share your feedback on your Cassia Bintan experience. It is, indeed, through the views of our valuable guests' that we get to see the aspects in need of improvements.Each of your observations has been shared with the head of the Recreation Team to provide viable alternatives or during the monsoon season. At the same time, we are reviewing and comparing our prices with other resorts on the Island, and I would like to share that we all maintain similar ranges and efforts to minimize as per our clientele's feedback.Once again, sabbykaysone, thank you very much for your valuable feedback, we really appreciate it. Please give us another chance to service you again in the near future. IN the meantime, be cool with Cassia. Cheers,Erlia
by A verified traveler
Posted 26 May 2024
Beachfront is great
Comment from Hotel Management
31 May 2024 by Erlia, Hotel Management
Hello Mabel,Love knowing that you found our suites with fully equipped kitchen just perfect! Also love seeing the shout out to our crew, who are all over the moon seeing it! See you soon!Cassia - The Trend Setter,Erlia
by A verified traveler
Posted 6 May 2024 on Hotels
by A verified traveler
Posted 23 Apr 2024 on Hotels
by A verified traveler
Posted 1 Apr 2024 on Hotels
by A verified traveler
Posted 1 Apr 2024
by A verified traveler
Posted 19 Mar 2024 on Hotels
