Ratings based on 24 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Aug 2023
by A verified traveler
Posted 31 Dec 2022 on Hotels
Comment from Hotel Management
3 Feb 2023 by Sandi, Hotel Management
Dear Traveler. Thank you for your review and for choosing our hotel.We are looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted 8 Dec 2022
Comment from Hotel Management
10 Mar 2023 by Sandi, Hotel Management
Dear Traveller,Thank you
by A verified traveler
Posted 25 Oct 2022
Villa was nice and clean. Staff were nice and friendly.
Comment from Hotel Management
10 Mar 2023 by Sandi, Hotel Management
Dear Ms. Stephanie,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant.
by A verified traveler
Posted 31 Dec 2019 on Hotels
it is good value for money and staff are very friendly.
Comment from Hotel Management
9 Jan 2020 by Public Relations Manager, Nirwana Gardens, Hotel Management
Dear Guest, thank you for staying at Nirwana Gardens, it was our pleasure to have you with us. We are glad that your brief stay with us was comfortable and that you were happy with our service. See you again soon and as always, we remain at your service.
by A verified traveler
Posted 25 Dec 2019
Comment from Hotel Management
9 Jan 2020 by Public Relations Manager, Nirwana Gardens, Hotel Management
Dear Guest, thank you for the great rating! On behalf of all the staff of Nirwana Gardens, we wish to thank you for your review and for selecting our resort. See you again soon.
by A verified traveler
Great place for family
Posted 23 Dec 2019 on HotelsGreat place for relax and leisure time.
Comment from Hotel Management
9 Jan 2020 by Public Relations Manager, Nirwana Gardens, Hotel Management
Dear Che-Wai, we truly appreciate the excellent rating you have awarded us and hope to welcome you back soon!
by A verified traveler
Posted 18 Aug 2019
Comment from Hotel Management
30 Aug 2019 by Public Relations Manager, Nirwana Gardens, Hotel Management
Dear Guest, we truly appreciate the excellent rating you have awarded us and hope to welcome you back soon!
by A verified traveler from Singapore
Posted 17 Jun 2019
Very cosy & pleasant staying here. But the in-house activities & restaurant prices are slightly more expensive than Singapore.
Comment from Hotel Management
26 Jun 2019 by Public Relations Manager, Nirwana Gardens, Hotel Management
Dear Crystal, we are happy to learn that you enjoyed your stay with us. Be sure that your feedback is really appreciated and motivate us to keep delivering the level of service and choices that our Guests are used to. We look forward to hosting you once again when your travel brings you back to Bintan.
by A verified traveler
Posted 7 Dec 2018
A nice and spacious house with clean rooms, but due to its location right in a garden, there were beetles and moths and even two cockroaches. We kept the windows and door closed all the time, but bugs still manage to enter. Wifi was way too weak to download movies or load videos, but whatsapp and normal surfing is okay. TV is big with a number of channels. Heater is not too good; water isn’t always warm. Staff were helpful and courteous and provided whatever they could.
Comment from Hotel Management
18 Dec 2018 by Public Relations Manager, Nirwana Gardens, Hotel Management
Dear Guest, thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sorry to hear that there were some aspects that fell below your expectations of what could have been a more memorable experience with us. Do be assured that we are reviewing the points you have brought up and we continue to work hard to ensure that we deliver the best to our guests. We hope for another opportunity to deliver a better experience to you in the near future.
