Ratings based on 437 Verified Reviews
4.3 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 20 Oct 2024
Beautiful grounds but the property is very ran down and outdated. Food is not very good.
Spa is ok
Comment from Hotel Management
7 Nov 2024 by Alpha, Hotel Management
Dear Albena,Thank you for your time of posting your experience here at Banyan Tree Bintan. It goes without saying that I am delighted to read that you enjoyed your stay in the unique nature setting of our Hotel. We always endeavor of personalize everyone’s stay, creating experiences rather than providing a service only. I am glad we have succeeded and hope to welcome you back some time soon.Regards,Alpha EldiansyahArea General Manager
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 15 Jun 2024
Excellent staffs service
Comment from Hotel Management
28 Jun 2024 by Alpha, Hotel Management
Dear Sengkang,We were delighted to read that you enjoyed your stay, we were so happy to be part of your holidays and wish to thank you very much for your gracious comments about our hotel services and associates.Our main commitment is to maintain the high standards you have experienced through consistency training to our staff of whom we are very proud and believe is the finest in Bintan.We look forward to welcoming you back to our Sanctuary for the Senses, your new home away from home soon.Sincerely,Alpha EldiansyahArea General Manager
by A verified traveler
Posted 2 Jun 2024
This is one of the nicest resorts I have ever stayed at - everything was perfect. The room was amazing, breakfast was amazing, staff was amazing. Exceptional from start to finish!
Comment from Hotel Management
28 Jun 2024 by Alpha, Hotel Management
Dear Kate,It is very gratifying for the Banyan Tree Bintan family to read throughout your comments and realize that your stay with us was memorable. We wish to thank you for sharing your experience with other travelers.We look forward to welcoming you back to Banyan Tree Bintan soon.Sincerely,Alpha EldiansyahArea General Manager
by A verified traveler
Posted 24 Mar 2024 on Hotels
Comment from Hotel Management
27 Mar 2024 by Alpha, Hotel Management
Dear Philip,Thank you for your review.We look forward to welcome you back soon.Regards,Alpha EldiansyahArea General Manager
by A verified traveler
Posted 17 Mar 2024
Like the beautiful rooms and the view ,also liked the quiet atmosphere .Enjoyed the 2 pools
Disappointed that I could not hire left handed club so could not play golf
Comment from Hotel Management
27 Mar 2024 by Alpha, Hotel Management
Dear Robert,Thank you for choosing Banyan Tree Bintan and for taking the time to share your appraisement and nice comments with us and other travelers.It is a great satisfaction, to know that your stay has been pleasant, our main commitment is to create memories that will last forever.We look forward to welcoming you back to Banyan Tree Bintan in the near future.Sincerely,Alpha EldiansyahArea General Manager
by A verified traveler
Posted 12 Mar 2024
Good vibes and good view
Comment from Hotel Management
27 Mar 2024 by Alpha, Hotel Management
Dear Karen,Banyan Tree Bintan was created for being a place that stimulates the senses of our guests to find a comfortable state of peace and relaxation. We truly appreciate to achieve this goal during your stay with us.Thank you for sharing your experience with others, and We look forward to welcoming you back to Banyan Bintan soon!!Sincerely,Alpha EldiansyahArea General Manager
by A verified traveler
Posted 27 Jan 2024
The room is spacious with beautiful sea view.
Buggy service is responsive to bring us around the resort.
The restaurant (The Cove and Saffron) serves delicious food with nice ambience.
The service of the staff (notably Lilis, Yusuf, Atomy and Wendy) are excellent and in fact above my expectations: they went the extra mile to make our stay really memorable with romantic decorations for our wedding anniversary and they also prepared two cakes for us (one for our wedding anniversary and another one for my birthday) and they sang me a birthday song.
The roof that sheltered the seats in front of the jacuzzi leaked during rain - believe it can be repaired.
Comment from Hotel Management
5 Feb 2024 by Alpha, Hotel Management
Dear Sui Yin,Warm greetings from Banyan Tree Bintan! Thank you for having stayed at Banyan Tree Bintan and we are glad to know that you had enjoyed the service from us. I have shared your great comments to the team and they are very excited to know this. I hope you will visit us again soon and bring more friends and family to Banyan Tree Bintan. Best regards, Alpha Eldiansyah Area General Manager
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
1 Feb 2024 by Alpha, Hotel Management
Dear King Fuel,Thank you for your compliments and I am delighted to read that you enjoyed your stay in our hotel..Regards,Alpha EldiansyahArea General Manager
