Ratings based on 637 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Angsana is a charming property situated between 2 other resorts, part of the Banyan Tree parent company.
Amazingly private beach, unique rooms with very easy access to pools and beach.
Incredibly good food, lovely staff.
Comment from Hotel Management
7 Oct 2024 by Alpha, Hotel Management
Dear Alan,Thank you for reviewing in such detail your recent stay at Angsana Bintan. We thank your compliments to the dedication in creating the series of memorable experiences.On behalf my entire team behind the scenes, I thank you for choosing us and we look forward to your next visit. In the meantime, we all wish you the very best.Warm regards,Alpha EldiansyahArea General Manager
by A verified traveler
Posted 25 Aug 2024
by A verified traveler
Perfect Getaway for Family
Posted 18 Jul 2024 on HotelsTruth be told, the property is quite dated. However, they make up with excellent, friendly and authentic service. Staffs (Hotna, Wiwik, Gin etc) are very warm and welcoming and you could tell that they are very genuine.
My family was initially not quite happy with the condition of the rooms but the Management was quick to change for us on the next day. Very proactive and attentive. Otherwise, do not expect too much as this is a very resort style decoration. Cassia, which is next door and was opened in 2017, seems more trendy.
In terms of dining options, this is quite okay as visitors can always go the neighbouring Banyan Tree Resort or Cassia in addition to the two restaurants/cafe located within the property. The private beach is very well maintained. Scenery is superb, so this is a perfect venue for a short getaway with laid back atmosphere.
We tried the Angsana Spa and were very happy and impressed. Everything was so on point and the skills of the spa therapists (Tati and Rose) are one of the best I have come across.
Overall, it was a very satisfying stay for my family. Hope to visit this resort again soon.
Comment from Hotel Management
2 Aug 2024 by Alpha, Hotel Management
Dear Valuable guest,Thank you for sharing your experience with us.Indeed being surrounded by a tropical rainforest with a stunning view of the ocean we offer the luxury of time and space to contemplate the nature. I am glad to know that you had a relaxing experience doing so with us.I look forward to welcoming you back to our resort in the future.Sincerely,Alpha EldiansyahArea General Manager
by A verified traveler
Posted 31 Mar 2024
Amazing getaway
Comment from Hotel Management
4 Apr 2024 by Alpha, Hotel Management
Dear Sashiruben,Warm greetings from Angsana Bintan! Thank you so much for your kind feedback on your recent family stay with us. It has been a real joy reading that you enjoyed your time and it provide us a tremendous motivation to do even better in the future. We are very much looking forward to welcoming you again soon. In the meantime, we wish you the very best! With kind regards, Alpha Eldiansyah Area General Manager
by A verified traveler
Super location and friendly helpful staff.
Posted 7 Mar 2024 on HotelsVisiting the hotel by ferry from Singapore could not fault the arrangements made and the great location of the hotel and friendly staff who looked after us so well.
Comment from Hotel Management
28 Mar 2024 by Alpha, Hotel Management
Dear Christopher,I am very pleased to note that you had enjoyed your stay with us and that we are able to impress you with our service culture and standard of service.Your comment on our associates is highly appreciated. Let me assure you that your compliment will be shared with the team.Please do plan to visit us once again. The team and I are looking forward to your return visit.Sincerely,Alpha EldiansyahArea General Manager
by A verified traveler
Posted 12 Feb 2024
Horrible place , horrible food and expensive. Staff is very friendly and they do the best they can. However, the property is very bad and outdated. The facilities are horrible , the food very bad. However, it is very expensive. The food and the drinks are as expensive as a 5 start resort .
Comment from Hotel Management
29 Feb 2024 by Alpha, Hotel Management
Dear juan,On behalf of all of us at Angsana Bintan, I send you my sincerest apologies for not having provided you the high level of satisfaction that the vast majority of our guests have experienced over the years.It is regrettable to note that you left us with a less-than-satisfactory perception. You can be assured, however, that we have worked with the involved departments to address all your concerns. At the same time, we will continue doing our best services and facilities. We are taking take this experience to prevent a future impression such as yours, all for the greater good of our guests.Looking forward to your return visit.With best regards,Alpha EldiansyahArea General Manager
by A verified traveler
Great getaway
Posted 10 Mar 2020 on HotelsGreat service by the team at the Hotel. The beach is great with not that many people and the resort staff tries to keep the beach really really clean.
Comment from Hotel Management
19 Mar 2020 by Tri, Hotel Management
Dear Ikasha,
It was a great pleasure having you staying here with us and I am thrilled to read that you had a good time at Angsana Bintan. Thank you very much for sharing your impressions and memories here on Hotel.com and it goes without saying that we are delighted with your comments.
Thank you for your time and consideration and for having provided us with your kind encouragement.
I look forward to welcoming you and family back to Angsana Bintan for another memorable stay.
Sincerely,
José Luis Barrera
Hotel Manager
by A verified traveler
Posted 17 Feb 2020 on Hotels
by A verified traveler from Woonona
Posted 10 Feb 2020
Great property. We were upgraded to a suite with ocean views. Very spacious room. Comfortable bed. Good size bathroom with all amenities. Welcome gift. Plenty of bottles of water. Good size pool, very refreshing. Excellent service by staff. Excellent food in the restaurant for breakfast, lunch and dinner. Nice beach to walk on but water was dirty as Monsoon season. Spa services fantastic. Wonderful stay. Highly recommend.
by A verified traveler
Posted 4 Jan 2020
Comment from Hotel Management
21 Jan 2020 by Tri, Hotel Management
Dear Traveler,
Thank you very much for staying with us and I look forward to welcoming you back again to our resort soon.
Sincerely,
José Luis Barrera
Hotel Manager
