Ratings based on 160 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
The hotel 'has seen better days '. At breakfast time on September 26 no staff/breakfast was available even 10 minutes after the scheduled time of 08:00.The check in procedure is online and rather complicated.
by A verified traveler
Posted 24 Sep 2024
Loved this property. The breakfast and staff were wonderful. They accommodated mom with a main level room. The beds were comfortable. We could eat outside in the garden.
They do need to change the window in the bathroom. It wouldn’t close or open and there was mold in the bathroom. The tub was very slippery and needed a grab handle.
by A verified traveler
Posted 24 Aug 2024
Beautiful and convenient property in the center of Maastricht. Check in procedure is a little different. No front desk. All online and access via smartphone.
by A verified traveler from Orlando
Posted 15 Jul 2024
by A verified traveler
Posted 14 Jun 2024 on Hotels
by A verified traveler from Berlin
Posted 12 Apr 2024
Property is good, with quiet terrace in the back. Proximity to everything is amazing.
Room was quite nice, and generally clean. Unfortunately, cleanliness of the bathrooms is lot to be desired for.
Also, it was difficult to get hold of the managing person, either to leave a message or ask something.
They also put my luggage out of my room in the hallway as the checkout time passed.
Someone I know shared that they assigned their room to another person and allowed entry in their room. Big security and privacy issue.
Comment from Hotel Management
5 Jun 2024 by Team Boutique Hotel Maastricht, Hotel Management
Hello,Thank you for your sincere review. Unfortunately we had to move your luggage well after check-out (around 13h) because the room was occupied again and the new guests were already waiting.Nevertheless we will take your remarks into consideration and try our best to improve!
by A verified traveler
Posted 23 Mar 2024 on Hotels
by A verified traveler
Posted 2 Jun 2023
It was not clear that there would be no one to help with check-in. We were under the impression there would be someone on site until 4:00 pm but when we arrived at 3:30 pm there was no one. Another couple came and rang the bell. It was not clear that there was a bell to ring. When we got inside it was necessary to call for help with checking in. Fortunately I had a cell phone that had a plan for Europe but it is not generally expected that this is necessary to check in—especially since I had checked in on line. The first E-mail I received for the electronic keys was from our stay at the hotel in Nov 2022 and it was fortunate that we were still talking by phone because the second E-mail worked. After that everything worked smoothly and it was a great place to stay. Would definitely come back because irbid a lovely hotel in a great location but check in needs to be a smoother process.
by A verified traveler
Posted 3 Jan 2023
by A verified traveler
Posted 16 Dec 2022 on Hotels
Comment from Hotel Management
26 Jan 2023 by Team Boutique hotel Maastricht, Hotel Management
Hartelijk dank voor het achterlaten van uw review!We hopen u nogmaals te mogen begroeten in ons hotel!
