Ratings based on 111 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Very good service
by A verified traveler
Posted 10 Oct 2023 on Hotels
by A verified traveler
Below average
Posted 6 May 2021 on HotelsBelow expectation, far from everywhere, unknowledgeable staff, old property, not as good as on the pictures.
Comment from Hotel Management
6 May 2021 by Yoha, Hotel Management
Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Overall it’s a good stay
Posted 3 Apr 2021 on HotelsMaybe it’s just me but there is no air conditioning in April and felt odd. Only heat or regular fan is available for temperature control.
Comment from Hotel Management
6 Apr 2021 by Yoha, Hotel Management
Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Posted 4 Oct 2020 on Hotels
Overnight treat - spoilt because no restaurants open neither was the bar
Comment from Hotel Management
7 Oct 2020 by Yoha, Hotel Management
Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
100% recommend for group and family-friendly
Posted 5 May 2019 on HotelsWe went to Wuxi for travel on holiday and we booked 3 rooms for 9 person. Chek-in process was great and fast, that gave us a very good impression. The room was full equipped and was very capacious and brightness with a seperate tub. I think the area of the room was almost 50 square meter. Very very perfect for those families who have babies. Location was not as good as those in cities, however we were a self-driving trip so it didn't matter too much. It took only 15-min to the city.
Comment from Hotel Management
6 May 2019 by Alice, Hotel Management
We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 7 Apr 2019
Second time staying here. As good as the last time
Comment from Hotel Management
8 Apr 2019 by Alice, Hotel Management
We very much appreciate your comments regarding your recent stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Good hotel for business trip
Posted 15 Mar 2019 on HotelsHotel itself is perfect except location. It is at the side of new development zone, transportation other than taxi rest are not convenient.
Room spacious, staffs are all helpful and friendly.
Comment from Hotel Management
18 Mar 2019 by Alice, Hotel Management
We very much appreciate your comments regarding your recent stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Good hotel with polite staff
Posted 24 Oct 2018 on HotelsOverall a good hotel, but there's nothing much in the surrounding areas.
Comment from Hotel Management
25 Oct 2018 by Alice, Hotel Management
We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. First of all, thank you so much for your kind recognition upon our hotel and staff service. Meanwhile, we are so sorry that our hotel surrounding still needs further development. For any caused inconvenience, please kindly have our sincerest apology. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay.
by A verified traveler
Balmy in Wuxi
Posted 14 Oct 2018 on HotelsYou cannot control the AC, so despite rigorous promises by the manager that he would fix it, the room stayed s balmy 80 degrees!
It’s infuriating. A booked the Pullman because I wanted a brand I could trust. Sleepless in the Sauna. They control the temperature centrally at 79 degrees.
Comment from Hotel Management
29 Oct 2018 by Alice, Hotel Management
Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. We are so sorry that your experience of air conditioner did not meet your expectations; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
