Ratings based on 1,407 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
It was great and lots of fun! Great views great pool
Comment from Hotel Management
22 Nov 2024 by Brittney, Hotel Management
Thank you for that amazing review, and thank you for your visit. I am thrilled to hear you had a fantastic stay. Thank you for taking your time to complete this review, and we can't wait to see you back again soon.
by A verified traveler
Posted 22 Nov 2024
If check in 4pm- your room should be ready @4
Comment from Hotel Management
22 Nov 2024 by Brittney, Hotel Management
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the inconveniences you experienced during your stay. I will look into the issues that you experienced and ensure these are addressed. We hope to see you back again soon so we can show you a true Hard Rock Quality experience.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Brittney, Hotel Management
Thank you very much for your recent stay, and thank you for taking the time to complete an excellent review! We are thrilled to hear that your stay ROCKED! Please come back to see us again soon.
by A verified traveler
Posted 20 Nov 2024
We have stayed at Hard Rock many times when visiting Biloxi. This time we were very disappointed in our room. It was not clean and had a stinch to it. The lights were burnt out in the bathroom as well as by the beds, the couch had a hole in it and also had something white splashed across the front of it. One of the beds also had something white splashed across the lower part of the bed frame. We stayed in the Platinum Tower thinking because it was newer it would be cleaner, but boy were we disappointed. They even had us in an adjoining room that had a large dog in the next room that barked ALL night the first night till after 3am. For as pricey as it is to stay at the Hard Rock, I really was expecting the room to at least be clean and fresh. Very disappointed with this stay. Will be staying at another hotel our next visit to Biloxi.
Comment from Hotel Management
21 Nov 2024 by Karen, Hotel Management
Thank you for your recent visit and thank you for taking your time to complete this review. I apologize for the inconveniences you experienced during your stay. I will look into the issues that you experienced and ensure these are addressed. We hope to see you back again soon so we can show you a true Hard Rock Quality experience.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Karen, Hotel Management
Thank you for your recent visit and thank you for taking your time to complete this review. I am thrilled to hear you enjoyed your stay, and we can't wait to see you back again.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Karen, Hotel Management
Thank you for your recent visit. I am glad to hear you enjoyed your stay, and we can't wait to see you back again soon.
by A verified traveler
Posted 18 Nov 2024
So clean and the staff were super friendly!
Comment from Hotel Management
18 Nov 2024 by Natasha, Hotel Management
Thank you for that Rock’n review. I am thrilled to hear you enjoyed your visit. We can’t wait to see you back again soon.
by A verified traveler
Posted 18 Nov 2024
Our check in time was 4 o’clock. We had to write a very long time because we kept being told that our room was not clean. It was close to an hour. That is not acceptable
Comment from Hotel Management
18 Nov 2024 by Karen, Hotel Management
Thank you for your recent visit and thank you for your review. I am sorry to hear of this inconvenience you experienced during your stay. We do hope to see you back again so we can show you a true Hard Rock Quality stay.
by A verified traveler
Posted 18 Nov 2024
No buffet and looks dirty.
Comment from Hotel Management
18 Nov 2024 by Karen, Hotel Management
Thank you for your recent stay and thank you for taking the time to share your feedback. Please accept our apologies for the inconveniences you experienced during your stay. I'm glad that your stay was good overall. We hope to see you back again soon.
by A verified traveler from Vance
Posted 18 Nov 2024
The smell of smoking lingers into the non smoking areas, otherwise a good experience
Comment from Hotel Management
20 Nov 2024 by Karen, Hotel Management
Thank you for your recent visit and thank you for taking your time to complete this review. I apologize for the smoke smell, but I am thrilled to hear you enjoyed your stay overall. We can't wait to see you back again soon
