Ratings based on 208 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 17 Aug 2024
The Legoland Castle Hotel was great. We thought the parking was good, the staff was friendly & nice, the property was clean, and it offered lots to do for the kids (not as much for the adults). It is co-located with the Legoland Hotel and playgrounds for the kids. It is walking distance to Legoland and the Lego House. There is a small, but decent grocery store a short drive away.
The only negatives: No gym/fitness facility in the Lego Castle Hotel. There are not a lot of restaurant options outside of the touristy ones. And, from sunrise until about 8pm, they play the same music over, and over, and over again on speakers throughout the hotel and property.
All in all, we would absolutely recommend staying at this hotel.
Comment from Hotel Management
20 Aug 2024 by Monica, Hotel Management
Dear ScottThank you for your review. It means a lot that you took the time to review your stay at LEGOLAND. We are happy to hear that you enjoyed your stay and hope to welcome you again some other time. Best regards, Monica, LEGOLAND
by A verified traveler
Posted 4 Aug 2024
Lots of fun for the kids and right by the park.
Comment from Hotel Management
5 Aug 2024 by Servicecenter, Hotel Management
Dear Robert.Thank you very much for your kind feedback. We are happy to hear that you enjoyed your stay and hope to see you again some other time. Best regards, Jakob, LEGOLAND
by A verified traveler
Posted 29 Jul 2024
Room is spectacular. We reserved a wizard room, my kid was amazed by the wizard elements, for example owls, potions, and spiders, inside the room. My kid also loved the bunker bed area, like a small personal space for herself. Also the location is convenient for Legoland and Lego house.
Comment from Hotel Management
30 Jul 2024 by Malene, Hotel Management
Hi :DThank you for your lovely review! We’re thrilled that your child enjoyed the wizard room’s magical details and the bunker bed area. It’s great to hear you found our location perfect for Legoland and the Lego House.We look forward to welcoming you back!Best regardsMalene
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
31 Jul 2024 by Monica, Hotel Management
Dear SusanThank you very much for your kind feedback. We are happy to hear that you enjoyed your stay and hope to see you again some other time. Best regards, Monica, LEGOLAND
by A verified traveler
Posted 25 Jul 2024
Overall the experience was great. Less than desirable food in the facility and far too expensive for what you get. Could be better in that respect. The staff were very nice! The food though… Ayayay
Comment from Hotel Management
29 Jul 2024 by Servicecenter, Hotel Management
Hi Ryan :)Thank you for your time, to do this review.I'm glad that you enjoyed your stay, and where greeted nicely by our staff.I will address your feedback to the right department, so we can improve further.Best regards,Jakob, LEGOLAND.
by A verified traveler
Posted 21 Jul 2024
As a solo traveller I was a little concerned but I didn't feel out of place at all. Just embrace your inner child and enjoy the sheer novelty of it. Plus the breakfast buffet is excellent. The lack of noise makes it feels like no-one was staying there - until I saw the hordes at breakfast. Highly recommend it as an experience.
Comment from Hotel Management
22 Jul 2024 by Monica, Hotel Management
Dear Dan We are happy to hear that you enjoyed your stay and hope to see you again some other time. Best regards, Monica, LEGOLAND
by A verified traveler
Posted 19 Jul 2024
Hotel room did not have a phone, so could not reach reception. Had to walk outside everytime to reach reception. The toilet was not cleaned (my sick child's faeces were still on the toilet seat) so I asked receptionist to clean and they told me housekeeping has gone. I asked for cleaning supplies so I can clean it myself and receptionist said they have none. It was heavy rain outside, so I asked to borrow an umbrella to try buy cleaning items myself but was told there are no umbrellas. I asked for the receptionist's name as a reference and was told I cannot have her name because she doesn't know who I am!
There are no amenities (only one wash for everything, no hair conditioner or body lotion or dental kits, nor toiletries). Even after asking every day, they only gave 2 towels between a family of 4.
Breakfast was like prison food.
But worst of all was the atrocious service of the receptionist who refused to give me her name.
Comment from Hotel Management
19 Jul 2024 by Servicecenter, Hotel Management
Dear Pui :)Thank you for your feedback We are sorry to hear that the stay/visit did not live up to your expectations. We hope you addressed the issues with the staff, so they had a chance to improve them immediately. If you wish to elaborate your experience, please send us an e-mail: info[at]legoland.dk We hope that you enjoyed your overall visit to LEGOLAND. Best regards,Jakob
by A verified traveler
Posted 14 Jul 2024
Decoration through-out brilliant for children. Loved the bunk bed. Everything clean. Staff couldn't do more to help; very friendly.
Comment from Hotel Management
16 Jul 2024 by Lisbeth, Hotel Management
Hi, Thank you very much for your kind feedback. We are happy to hear that you enjoyed your stay and hope to see you again some other time. Best regards, Lisbeth, LEGOLAND
by A verified traveler
Posted 5 Jun 2024 on Hotels
Comment from Hotel Management
7 Jun 2024 by Servicecenter, Hotel Management
Thank you very much for your kind feedback. We are happy to hear that you enjoyed your stay and hope to see you again some other time. Best regards, Jakob, LEGOLAND
