Ratings based on 985 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sandpoint
Posted 9 Nov 2024
They really accommodated us, allowed us to congregate in lobby
by A verified traveler
Posted 2 Nov 2024
.
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 30 Sep 2024
Clean efficient
by A verified traveler
Posted 27 Sep 2024
by A verified traveler from Belt
Posted 27 Sep 2024
by A verified traveler
Posted 26 Sep 2024
Quite and excellent location, but a little noisy in that we could hear the people above us. They weren’t being loud, but the ceiling/floor was a bit squeaky.
by A verified traveler
Posted 24 Sep 2024
Drove through parking lot. Bad area, homeless people outside, didn’t feel safe. Too late to cancel so we donated to Best Western. Expedia shouldn’t even list properties like this. I’m not using Expedia or Best Western again.
Comment from Hotel Management
24 Sep 2024 by Blake Wahrlich, Hotel Management
Thank you for your feedback. I’m sorry to hear that your experience driving through the area left you feeling uncomfortable. I would like to assure you that Downtown Billings is widely regarded as one of the safest areas in the city, offering a vibrant mix of attractions and amenities within walking distance, even at night. Within just a few blocks, you’ll find a variety of cultural and entertainment options, including one of the top-rated live music venues, an independent movie theater, two art museums, a live performance theater, as well as numerous highly-rated restaurants, bars, and retail shops.Additionally, the presence of the Billings Police Department, the Sheriff's Office, and federal and county courthouses within two blocks provides an added layer of security. Downtown Billings business owners also contribute to maintaining safety through a dedicated team of three full-time officers who patrol the area in staggered shifts. This consistent law enforcement presence helps ensure that the downtown area remains safe for residents and visitors alike and that those who are.It's unfortunate that you didn’t have the opportunity to experience the accommodations we offer, particularly our secure courtyard rooms. We believe you would have enjoyed your stay. Thank you for sharing your thoughts, and we hope you’ll reconsider visiting us in the future.
by A verified traveler
Posted 18 Sep 2024
.
by A verified traveler from SAINT PAUL
Posted 17 Sep 2024
